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Unanswered questions

4
G
Genico AielloNew Participant
 Video Analytics
Accessing Individual Viewer Account Metrics

Is there a way to generate a report that provide individual viewer metrics by each viewer account or id?  Is that a feature or module that needs to be enabled?  Can not figure out how to access this vital information.  Please advise if you have any knowledge or insight.   Thank You!

171
Andy Hartono
U
Usha TalatalaNew Participant
 Integrations
Cannot read properties of undefined (reading 'playerid_default')

Getting typescript error:  Cannot read properties of undefined (reading '<playerId>_default')

152
Andy Hartono
N
Nathan SaferNew Participant
 Video Analytics
Media Module Analytics Gone

Brightcove updated its user interface in the last week or so and now I can't get at some of the Analytics data I was frequently using. If you click on any video there's no longer an Analytics tab. Also in the media tab I can no longer select "Views in the last 30 days" or "Last date viewed" to display as fields. Is there still a way to get those features or are they totally gone now? Could they please be added back.

202
Andy Hartono
P
Piotr OrzechowskiNew Participant
 Integrations
API to get list of users for account?

I need an API that allows me to retrieve a list of users with access to my Brightcove account for integration with another system.Currently, there is no built-in option to download a user list from Brightcove Studio.I have access to APIs such as:🔹 https://cms.api.brightcove.com/v1/accounts/{{account_id}}/videos (for video management)However, I couldn’t find an API to list users. AI-generated suggestions like:🔹 https://oauth.brightcove.com/v4/accounts/{account_id}/users🔹 https://cms.api.brightcove.com/v1/accounts/{account_id}/users…do not seem to exist or return errors.Has this functionality been removed?Is there an alternative API to retrieve user access details?Thanks in advance for your help!

122
Andy Hartono

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