Skip to main content
User Community Portal
Video Cloud Studio Support Portal Documentation Marketplace

Ask the community

Ask product related questions here by clicking on 'New Post' button on top right side of the page.

109 Topics
G
Genico AielloNew Participant
asked in Video Analytics
Accessing Individual Viewer Account Metrics

Is there a way to generate a report that provide individual viewer metrics by each viewer account or id?  Is that a feature or module that needs to be enabled?  Can not figure out how to access this vital information.  Please advise if you have any knowledge or insight.   Thank You!

171
Andy Hartono
U
Usha TalatalaNew Participant
asked in Integrations
Cannot read properties of undefined (reading 'playerid_default')

Getting typescript error:  Cannot read properties of undefined (reading '<playerId>_default')

152
Andy Hartono
N
Nathan SaferNew Participant
asked in Video Analytics
Media Module Analytics Gone

Brightcove updated its user interface in the last week or so and now I can't get at some of the Analytics data I was frequently using. If you click on any video there's no longer an Analytics tab. Also in the media tab I can no longer select "Views in the last 30 days" or "Last date viewed" to display as fields. Is there still a way to get those features or are they totally gone now? Could they please be added back.

202
Andy Hartono
P
Piotr OrzechowskiNew Participant
asked in Integrations
API to get list of users for account?

I need an API that allows me to retrieve a list of users with access to my Brightcove account for integration with another system.Currently, there is no built-in option to download a user list from Brightcove Studio.I have access to APIs such as:🔹 https://cms.api.brightcove.com/v1/accounts/{{account_id}}/videos (for video management)However, I couldn’t find an API to list users. AI-generated suggestions like:🔹 https://oauth.brightcove.com/v4/accounts/{account_id}/users🔹 https://cms.api.brightcove.com/v1/accounts/{account_id}/users…do not seem to exist or return errors.Has this functionality been removed?Is there an alternative API to retrieve user access details?Thanks in advance for your help!

122
Andy Hartono
Brant Jones
Brant JonesNew Participant
asked in Video Analytics
Analytics: closed caption use

Is there a way to see performance data related to people watching our videos with the closed-captions on? Can these data further be broken down by language? For example: 90 percent of people watch the video without captions, 5 percent watch it with Spanish captions, 3 percent with Chinese captions, and 2 percent with Greek captions.

181
R
M
Mike Al-AlawiNew Participant
asked in Players/Apps
Video playlists - blurred thumbnails

Hello, We host video playlists on our website. I noticed that the thumbnail previews are super blurry, see example here: https://www.jupiteram.com/uk/en/professional/rights-and-issues-investment-trust-plc/Is there a way to improve the resolution? Thanks 

1048
Justin van Emmerik
S
SujeetNew Participant
asked in Content Management
AEM Brightcove connector

Does the AEM Brightcove connector offer support for Brightcove gallery functionality?

291
Kathleen Nelson
W
Webvent UserNew Participant
asked in Players/Apps
Video error code

I’m getting this error code when adding the url to my site which has worked for years - anyone know why?The Video Cloud resource was not found.Error Code: VIDEO_CLOUD_ERR_RESOURCE_NOT_FOUNDSession ID: 2025-04-10:abb88a815c75a9c4a4d4a8a5 Player ID: vjs_video_3

140
W
J
Jon DenenbergNew Participant
asked in Video Analytics
Reasons why "players.brightcove.net" is Display Domain - Video Analtyics/Performance

Example: I have 110,000 total views for all my course offerings from Dec 1 through Feb 28. Almost 6k of the 110k views list “players.brightcove.net” as the Display Domain. Very few people have access to the direct links to the videos - most view the videos via an LMS.Do videos that indicate players.brightcove.com as the display domain play behind a firewall that blocks domain information? Or is there another reason or reasons this will happen?

251
J
P
Prashanth TRNew Participant
asked in Content Management
Sorting list of videos based on size

I want to fetch the list of all videos linked to my brightcove account and this list should be sorted based on size of the videos.While going through brightcove API docs I came across this reference: https://apis.support.brightcove.com/cms/references/reference.html#tag/Videos/operation/GetVideos. As you can see over here, there’s no size based sort supported as a query param.Is there a way to achieve this fetch or should I fetch the list of videos and sort it based on size info provided in the Digital master field?

150
P
B
Benjamin KaiserNew Participant
asked in Integrations
Additional style tag for video dimenions is not getting removed on player disposal

Hi, we are using brightcove in a nextjs app and we are facing the issue that for each video that gets rendered via player-loader it created an additional style tag for the playerId for the dimensions which adds up overtime, as the page is not reloaded on page navigation.<style class=”bc-player-aLEWmlpn9L_default-index-0-video-dimensions”>.bc-player-aLEWmlpn9L_default-index-0{width:640px;height:360px;}.bc-player-aLEWmlpn9L_default-index-0.vjs-fluid:not(.vjs-audio-only-mode){padding-top:56.25%;}<style class=”bc-player-aLEWmlpn9L_default-index-1-video-dimensions”>...<style class=”bc-player-aLEWmlpn9L_default-index-2-video-dimensions”>etc. Is this a case for the support or for the github repo? We don’T want to do the “clean up” task outself, it’s fine that the main css gets loaded only once and stays in the page but this entries really add up if you navigate in video galleries.

827
B
S
Sitanshu ChampatirayNew Participant
asked in Integrations
Flutter SDK integrations issue

Dear Team, can you help me how to integrate Flutter SDK integration in my flutter app. I am not finding any documentation against Flutter SDK , please guide and help.

993
Perla Olivas
J
Jackson LevetanNew Participant
asked in Live Streaming
Standby Page Missing in Live Module for Brightcove 1.0

Today I noticed the “Standby” tab under the Live module was missing on Brightcove 1.0, so I no longer have access to my SEPs to activate them. I’ve yet to transition to 2.0 because all of my SEPs changed RTMPs/Stream Keys in Brightcove 2.0 and I have an abundance of different encoders across multiple locations across the country, so the transition will take some time and coordination with folks at those locations.Is this a bug? Or is 2.0 no longer optional? If anyone has any advice, it’d be much appreciated.

463
Perla Olivas
J
James GianottiNew Participant
asked in Content Management
Looking for best way to isolate different videos to track metrics

If my videos are scattered around and not in folders or tagged, whats the best option to isolate them to track insights on them as a group? 

434
Varsha Ahir
M
MomokaIchimiyaNew Participant
asked in Video Formats
The images registered in the "Poster" and "Thumbnail" fields for the audio material are not being reflected.

I have uploaded an audio file and registered images in both the "Poster" and "Thumbnail" fields. However, when viewing the published video on a smartphone, the images are not displayed.The images appear before playback, but once the video starts, the screen turns black. I would like the registered images to remain visible at all times.Is there a way to achieve this?I am not good at English, so please reply in simple English.

332
Perla Olivas
C
Chantale TardifNew Participant
asked in Customizations
Personalized logo

Hello everyone, We'd like to integrate our team logo into our videos. The problem is that it's only possible with an image. It's too big and the image revolution is bad. We'd like our logo to match the size of the sotheby's template. Sample video with our oversized logoThank you for your help 

432
Andy Hartono
C
Chris GrossoNew Participant
asked in Others
Email all users

We have over 200 registered users in our organization. It would be helpful to be able to email the group with best practice reminders etc. I see where I can see all the users in User Management, and I suppose I could copy/paste each individual email but is there an easier way to collate everyone’s email?

211
Perla Olivas
A
Aly GillenNew Participant
asked in Video Analytics
Can I Have a Dynamic Value in my Scheduled Report Name?

Hello,I have some scheduled analytics reports and was looking for a way for the report date to be included in the name automatically. Is there a way to specify that?For example, rather than having “ScheduledReport” sent to me every month, I’d like it if it was “[date]_ScheduledReport” like “January2025_ScheduledReport.”Thank you for your time,Aly

443
Varsha Ahir
D
David PerezNew Participant
asked in Content Management
Audio library

Hi,In my company we are considering creating a new section in our mobile applications. Currently what we have is basically a video library (hosted by Brightcove). The idea now is to create an audio library where users could play new content that would be audio only. Some of that content could be divided into “songs” so to speak, or chapters. The question is the following:What would be the best method of storing the content: upload each “song” as separate assets, or upload them together and then use the chapters (a vtt file) to go to one point or another in the playback? Also, it is very important that the user has the option to hear all the “songs” in a row of the same title, without suffering any interruption between one song and the next.  Thanks in advance

935
Perla Olivas
A
Andreas SteinNew Participant
asked in Content Management
Download several videos at once

Our video data comes from various areas of the company. Now I'm supposed to give individual departments their old video data so that they can edit new videos for their social media channels. Is there a way to download a specific selection of video data, or at least several videos at once? I only know that you can save individual videos via the browser link...

541
Perla Olivas
John Trimble
John TrimbleInspiring
asked in Others
Access issues

Anyone else having issues accessing Video Cloud? I can log in, but can’t play a video.  My colleague (at a different IP address) can’t even login. He gets a 504. 

395
John Trimble
A
Anitha NagarajuEmployee
published in Others
Do you need in-video search to jump to relevant timestamps?

When searching for videos in the media module, do you have use cases that would require searching within a specific video (i.e video transcript) to then be taken to the timestamp of the video that is related to your search? Yes/No? If yes, please provide details about your use case

180
A
Megan Felz
Megan FelzEmployee
posted in Others
Do you leverage UTM parameters in your video data strategy to correlate things like marketing campaigns or social sources to video views?

Hi Everyone! You might have seen our first webinar of the year scheduled for Feb 12: Correlating Video Engagement to Marketing Data. Ahead of this session, we’d love to hear from you - whether you’re an enterprise organization, a publisher or focused on in-app experiences: Do you leverage UTM parameters in your video data strategy to correlate things like marketing campaigns or social sources to video views? Why or why not?Share your responses below.  

100
Megan Felz
D
Daniel MurrayNew Participant
asked in Video Formats
Captions work for on language but not another

I’ve reviewed the video accessibility video but haven’t found an answer to this issue yet and I’m not sure where I’ve gone wrong.  We have a video with caption tracks for English, Chinese (Simplified), and Chinese (Traditional).  English and Chinese (Simplified) both work as expected but captioning for Chinese (Traditional) is not working as expected and no captioning appears when that language is selected. Any ideas on how to resolve this are most welcome.

342
Perla Olivas
H
Hashim KhanNew Participant
asked in Integrations
Adobe AEM Brightcove connector giving error for AEM Cloud

Hi team, While integrating the AEM Cloud connector version 6.1.9 , we are facing the below issue:  15.01.2025 02:36:41.909 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *WARN* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] com.adobe.granite.metrics.knownerrors.impl.ErrorLoggingComponentFilter Exception in component: category=CUSTOMER_CODE, resourceType=/bin/brightcove/getBrightcoveAssetPath.servlet, exceptionType=java.lang.NullPointerException, errorId=CUSTOMER, resource=/bin/brightcove/getBrightcoveAssetPath, exceptionMessage = null15.01.2025 02:36:41.910 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *ERROR* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught Throwablejava.lang.NullPointerException: nullat com.coresecure.brightcove.wrapper.webservices.GetBrightcoveAssetPath.getBrightcoveAssetsPath(GetBrightcoveAssetPath.java:11

652
H

Badge winners

Show all badges
Terms of UseCookie settings