Skip to main content

Ask the community

Ask product related questions here by clicking on 'New Post' button on top right side of the page.

78 Topics
S
Social Video TeamNew Participant
asked in Video Formats
Issues with uploads in Chrome browser

Hello,We are experiencing issues uploading videos using the google chrome browser - anyone else? Upload stalls at 99% then cancels.Chrome updated, tried chrome restarts and only having one screen open, restarting computer etc.Same issue across multiple users and computers this month.Thank you

51
Andy Hartono
3 days ago
B
Bryan ZilligNew Member
asked in Customizations
Dual Chapters Menu in BrightCove Experiences

We are making BrightCove Projects, importing them into BrightCove Experiences, adding a Chapter menu, downloading SCORM, unzipping the file, and adding some extra code since out of the box the SCORM file does not allow videos to go fullscreen. The issue is that the added code does allow the video to go fullscreen, but it appears there are dual Chapters menus. It’s very apparent when you go fullscreen, click the Chapters menu, and then hit escape to make the video it’s original size. You can see two Chapters menus, one that is the size of the fullscreen video and one the size of the original video. Does anyone know why there would be two Chapters menus?

242
Perla Olivas
5 days ago
P
Perry WongNew Participant
asked in Players/Apps
Embedding videos in Microsoft Powerpoint

Hi all MS PowerPoint allows for embedding videos from certain sources, e.g., YouTube, without inserting them.Is there a way to do this for Brightcove videos?

603
A
6 days ago
T
Thomas BurmanNew Member
asked in Customizations
API connection to SalesForce Marketing Cloud

Looking to send analytics data via API to a SalesForce Marketing Cloud data extension.What steps are included and how are client Secrets generated?

171
A
11 days ago
A
Anthony WestNew Participant
asked in Video Formats
Edit 1 of 1 social video for my ig stories

Hi, I don’t see how to edit the “1 of 1” campaign video for 9:16 format for my IG stories. I just see the regular “Vertical” format. It’s saying the other sizes are unavailable. *Would like to add in my own footage. Any help? Thanks! 

404
A
13 days ago
B
Brant JonesNew Participant
asked in Content Management
Creating a video hub / channel

Hi. My company has learned of several employees using private Camtasia and Vimeo accounts to share tutorials with customers. Without clamping down too hard, we’d still like to have more oversight and QC over these videos.One option we discussed is to create a centralized, branded “hub” where users can upload their videos and create their own playlists, which could then be shared out to customers. Can such a thing be done with Brightcove? TIA.

332
B
13 days ago
Varsha Ahir
Varsha AhirCommunity Manager
posted in Others
BIG Announcement About Brightcove AI Suite

Did you catch our recent announcement about Brightcove AI suite! We are stoked about this phase and are currently working on pilots across these offerings.  If you are interested in a demo, reach out to our teams.I’d also love to share our CEO, Marc Debevoise’s video with you and give a big thank you to everyone who is helping shape this offering ahead of the general availability.  

300
Varsha Ahir
20 days ago
John Trimble
John TrimbleInspiring
asked in Integrations
EMERGENCY SUPPORT REQUEST Player overlay disappeared from our gallery

I am unable to log into support portal still, so posting here. Our player put an overlay on https://dbdt.gallery.video/ with access control diverting to forms.  This has disappeared just as our season launch commenced with brochures direct to that gallery, so it’s really important we get that working again.  Not sure if the issue is at Donate2 creator of our player or recent changes you’ve been making.  

202
Varsha Ahir
27 days ago
S
Satish KolliNew Member
asked in Integrations
Want to add CSP Nonce Attribute to STYLE tag which is getting added for video players

On click of video play button, STYLE tag is getting added specific to that player in HEAD tag of our page.Our requirement is to add a CSP Nonce Attribute to that STYLE tags generated by player (example js path: //players.brightcove.net/5807743125001/FHM4NjmJvQ_default/index.min.js).Please let us know how we can add new CSP Nonce attribute.Thanks,Satish

341
Perla Olivas
27 days ago
J
Jamie CurryNew Participant
asked in Customizations
Transitioning Video to tall/story for Instagram post

I am new to this program and it’s REALLY not user friendly!  Our real estate brand is offering this as a perk.  I’ve completed the video but it will NOT let me post to social media or transition this video from a horizontal video to a tall story/reel (have of video is cut off).  Where do I begin? HELP.PS….our marketing director is on vacation until the 25th

362
Perla Olivas
1 month ago
R
Ricky HoganNew Participant
asked in Players/Apps
Videos and Web Filters

Good morning all.  It is my understanding the brightcove host videos for NETACAD, a cisco training site. There are videos that are embedded on the netacad site, that our web filter is blocking. We have the Linewize web filter. I am looking for a URL to unblock in order for these videos to be watchable within our domain. Does anyone know a specific URL for videos hosted by brightcove that I can use to unblock in our filter? I have already added brightcove.com but that did not do the trick.  

332
Perla Olivas
1 month ago
D
Denis KhooNew Member
asked in Video Formats
Download HLS and DASH from Brightcove

We have used Brightcove to transcode many of our videos into the HLS and DASH formats.  We’d like to leverage our transcoding and copy these HLS and DASH formats for use somewhere else.  Is there a way to download the raw HLS and DASH video formats?  

582
Perla Olivas
1 month ago
G
Genna MaguireNew Participant
asked in Integrations
Character limit on YouTube description

When I post to YouTube, the description always gets cut off.  The full description never pulls completely. I am not out of (or anywhere near) the character limit. Any suggestions? 

264
Perla Olivas
1 month ago
S
Sonya SpencerNew Participant
asked in Others
Video not loading after rendering

I got this message:No renditions are available.If this resource was uploaded recently, it may still be processing. Check again later. But when I go to my page, I see a red triangle with an exclamation mark 

391
Perla Olivas
1 month ago
John Trimble
John TrimbleInspiring
asked in Customizations
Mobile responsive one column versus two

I wonder if anyone can offer advice.  Our home gallery https://dbdt.gallery.video/ renders in two columns on my phone.  We’re in a Catalogue Portal template set up by our vendor. I’m starting to look more at how to take more control of how our gallery looks to our patrons.  I’d love it if I could just tweak a setting for the gallery to render in one column on desktops and single column on mobile. This has been pretty easy to control with our regular Wordpress website, so if I could manage it for our video gallery, too, that would be nice.  Two columns is OK, but the short descriptions are so truncated in mobile view, and more and more of our patrons visit on mobile devices. Thanks for any suggestions! John

450
John Trimble
1 month ago
C
Cory FitzptrickNew Participant
asked in Others
When will the Brightcove native sdk support gradle 8

Hello, When I upgrade the Brightcove native SDK to version to 9.0/9.2 with Android 14 configuration and Gradle 8.7 we an error. Looking at the native sdk docs it looks like Gradle 8 is not supported yet.I was wondering when this will be supported?From the docs linked above...Notes: Brightcove recommends always using the latest version with a specific version string. For example, review the build.gradle and gradle.properties files in the android-player-samples project. The ExoPlayer dependency includes the Native SDK for Android, so you do not have to include the SDK separately. Google's ExoPlayer is an open source, application-level media player for Android. Notice that we are using the ExoPlayer 2 framework. For details, see the Migrating to ExoPlayer 2 Framework document. Android Studio uses Gradle version 8+ and the SDK does not support it yet. Downgrade Gradle to v7.1.3 by changing in the build.gradle(PlayVideos) file In the Gradle Scripts.

180
C
1 month ago
D
Debbie BakerNew Participant
asked in Content Management
Reports on video updates

This choice in the reports section “video.updated_at” says it is the date/time when the video was last modified.But does that mean the actual video file was updated, or could that really mean anything was updated, such as the name, a tag, the role, etc?  I need a report on a group of videos to know the last time each one was updated with a new video file. Thanks

394
Andy Hartono
1 month ago
L
Lynn MNew Member
asked in Players/Apps
Display Name

Is it possible to edit the display name of a Brightcove link in a hyperlink? When clicking on “edit hyperlink”, the display name section is greyed out and cannot be edited.

131
Perla Olivas
1 month ago
T
Tim BenedictNew Participant
asked in Others
Retrieve SCORM completion status in Experience Lesson

Is it possible to use the JS Statement in the Display Rule of a Chapters Menu annotation to get the completionStatus from the LMS SCORM API?  f the status is “completed,” I want to display the Chapters Menu at the beginning of the video.Will I need to add code to the scorm_api_wrapper.js to make this work?

261
Perla Olivas
1 month ago
W
Will FindlayNew Participant
asked in Players/Apps
How to start a video with caption track off instead of on

I can’t seem to figure out how to have a video start playing that has a text track without the text track displaying by default. Is there a way to have the video start playing without the captions turned on?

1036
Michael Arguin
2 months ago
S
Subin JamesNew Member
asked in Players/Apps
Miniplayer for mobile apps ios&android

How can I configure miniplayer in apps like youtube.

241
Perla Olivas
2 months ago
A
Alan KimreyParticipating Frequently
asked in Players/Apps
Interactivity player loads a cookie consent banner and we want to turn it off

We have a first use of the off-screen chapter experience, and the Hapyak iframe in the player loads a cookie consent banner. How can this be disabled?  

816
Perla Olivas
2 months ago
John Trimble
John TrimbleInspiring
asked in Customizations
Android access control authentication bug

No matter where the cursor is for entering the emailed authentication code, when you type in a number, it goes into the second box, and authentication fails. https://photos.app.goo.gl/5xgroEEKwxQfHuSFAI think this is likely an issue with the customized plugin for access control that we use, possibly a javascript bug. Since the custom plugin we use is based on Brightcove player, I thought it might be worth asking if anyone else has ever encountered something like this.   The developer says it’s a google problem, and Google says talk to the developer, so we have been stymied.  We have sign in with authentication by email to access videos, but in most cases, there’s a magic link that’s the primary method of access. But when it’s a package of videos, sign in is the only way.  Authentication by typing in an emailed code works with every device except Android, and for Android, it’s a problem regardless of which browser is being used. 

341
Jorge Contreras
2 months ago
Joe Stieglitz
Joe StieglitzNew Member
asked in Integrations
Adobe-AEM-Brightcove-Connector

We just upgraded to AEM 6.5.21.0 and we're using brightcove_connector.ui.apps-6.0.6. When we try to load the Brightcove UI, we get the following error in the log:2024-08-01 11:57:35.803 ERROR [com.coresecure.brightcove.wrapper.webservices.BrcApi] org.apache.sling.commons.json.JSONExceptionorg.apache.sling.commons.json.JSONException: A JSONObject text must begin with '{' at character 0 of at org.apache.sling.commons.json.JSONTokener.syntaxError(JSONTokener.java:449) [org.apache.sling.commons.json:2.0.20] at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:187) [org.apache.sling.commons.json:2.0.20] at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:285) [org.apache.sling.commons.json:2.0.20] at com.coresecure.brightcove.wrapper.webservices.BrcApi.getLabels(BrcApi.java:227) at com.coresecure.brightcove.wrapper.webservices.BrcApi.apiLogic(BrcApi.java:682) at com.coresecure.brightcove.wrapper.webservices.BrcApi.executeRequest(BrcApi.java:716) at

281
Varsha Ahir
2 months ago
W
William RobertsNew Participant
asked in Customizations
Custom Plugin Failing After Recent Upgrades

Hello, I work with a custom plugin and it has been noticed recently that we are receiving an error now on recent versions of Brightcove. It seems like it’s related to an update in Video.js versions. Error is:"VIDEOJS: ERROR: Unable to initialize "comscore" plugin: TypeError: Class constructor Ua cannot be invoked without 'new'" Error is reproducible onBrightcove Player Version 7.18.1. (using Video.js Version 8.12.0) Brightcove Player Version 7.21.0. (using Video.js Version 8.14.1)Custom plugin working on Brightcove Player Version 6.67.7. (using Video.js Version 7.21.4) Brightcove Player Version 7.17.2 (Tested earlier, now unavailable in the video cloud, but Video.js Version was 8.11.5 see hereI’m still debugging and trying to investigate on my end, but I was hoping someone had knowledge or suggestions surrounding that Videojs error when using a custom plugin. Thanks in advance.

584
Varsha Ahir
2 months ago

Badge winners

Show all badges
Terms of UseCookie settings