Video Formats

I have uploaded an audio file and registered images in both the "Poster" and "Thumbnail" fields. However, when viewing the published video on a smartphone, the images are not displayed.The images appear before playback, but once the video starts, the screen turns black. I would like the registered images to remain visible at all times.Is there a way to achieve this?I am not good at English, so please reply in simple English.

I’ve reviewed the video accessibility video but haven’t found an answer to this issue yet and I’m not sure where I’ve gone wrong.  We have a video with caption tracks for English, Chinese (Simplified), and Chinese (Traditional).  English and Chinese (Simplified) both work as expected but captioning for Chinese (Traditional) is not working as expected and no captioning appears when that language is selected. Any ideas on how to resolve this are most welcome.

Hi, I don’t see how to edit the “1 of 1” campaign video for 9:16 format for my IG stories. I just see the regular “Vertical” format. It’s saying the other sizes are unavailable. *Would like to add in my own footage. Any help? Thanks! 

Hello,We are experiencing issues uploading videos using the google chrome browser - anyone else? Upload stalls at 99% then cancels.Chrome updated, tried chrome restarts and only having one screen open, restarting computer etc.Same issue across multiple users and computers this month.Thank you

We have used Brightcove to transcode many of our videos into the HLS and DASH formats.  We’d like to leverage our transcoding and copy these HLS and DASH formats for use somewhere else.  Is there a way to download the raw HLS and DASH video formats?  

Can you reformat a 16x9 video frame within Brightcove before publishing to a social media destination, let's say for a YouTube Short or IG Reel where the frame is 9x16?

If I have a multi-audio file, how can I upload it to Video Cloud to keep all the audio tracks?