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Players/Apps

Use this thread to ask questions related to Brightcove players and apps. Click on 'New Post' button on top right side of the page to ask your question.

  • 21 Topics
  • 61 Replies
21 Topics
M
Mike Al-AlawiNew Participant
asked in Players/Apps
Video playlists - blurred thumbnails

Hello, We host video playlists on our website. I noticed that the thumbnail previews are super blurry, see example here: https://www.jupiteram.com/uk/en/professional/rights-and-issues-investment-trust-plc/Is there a way to improve the resolution? Thanks 

1048
Justin van Emmerik
W
Webvent UserNew Participant
asked in Players/Apps
Video error code

I’m getting this error code when adding the url to my site which has worked for years - anyone know why?The Video Cloud resource was not found.Error Code: VIDEO_CLOUD_ERR_RESOURCE_NOT_FOUNDSession ID: 2025-04-10:abb88a815c75a9c4a4d4a8a5 Player ID: vjs_video_3

140
W
G
Giovanna ScarabaggioNew Participant
asked in Players/Apps
Offline videos

Hi! Does anyone know if there is a way to download brightcove videos to be able to watch them offline? For example, we show videos at tradeshows but the wifi is spotty. Is there a way to still show them with no internet?

421
Perla Olivas
K
Kalpana PathakNew Participant
asked in Players/Apps
The title and description in the black background hide the content of the video

The title and description in the black background hide the content of the video, such as UI-screen titles, important UI elements, and so on. From the Brightcove Default Player settings, I cleared the Show title and description checkbox to remove the title and then published the player. However, the changes are not reflected. 

1325
K
T
ThajudeenNew Participant
asked in Players/Apps
How to sync amp-brightcove player controls with amp-story controls

I have encountered an issue with video controls in our current implementation. Specifically, I am able to control the video functionalities such as play/pause and mute/unmute for videos embedded within the amp-video tag. However, I am facing difficulties in achieving the same level of control for videos embedded within the amp-brightcove tag.Despite following the standard procedures and guidelines for both tags, the amp-brightcove tag does not seem to respond to the play/pause and mute/unmute commands as expected. This inconsistency is affecting the user experience and requires further investigation to identify the root cause and implement a solution.I would appreciate any insights or suggestions you might have to resolve this issue. Your expertise in this matter would be highly valuable.Thank you for your attention to this matter. I look forward to your response.I am attaching the codepen link for the sample implementation.  

561
Perla Olivas
A
Alan KimreyParticipating Frequently
asked in Players/Apps
Interactivity player loads a cookie consent banner and we want to turn it off

We have a first use of the off-screen chapter experience, and the Hapyak iframe in the player loads a cookie consent banner. How can this be disabled?  

1259
Perla Olivas
P
Perry WongNew Participant
asked in Players/Apps
Embedding videos in Microsoft Powerpoint

Hi all MS PowerPoint allows for embedding videos from certain sources, e.g., YouTube, without inserting them.Is there a way to do this for Brightcove videos?

3633
Aurelio Galvan Martinez
R
Ricky HoganNew Participant
asked in Players/Apps
Videos and Web Filters

Good morning all.  It is my understanding the brightcove host videos for NETACAD, a cisco training site. There are videos that are embedded on the netacad site, that our web filter is blocking. We have the Linewize web filter. I am looking for a URL to unblock in order for these videos to be watchable within our domain. Does anyone know a specific URL for videos hosted by brightcove that I can use to unblock in our filter? I have already added brightcove.com but that did not do the trick.  

472
Perla Olivas
L
Lynn MNew Member
asked in Players/Apps
Display Name

Is it possible to edit the display name of a Brightcove link in a hyperlink? When clicking on “edit hyperlink”, the display name section is greyed out and cannot be edited.

231
Perla Olivas
W
Will FindlayNew Participant
asked in Players/Apps
How to start a video with caption track off instead of on

I can’t seem to figure out how to have a video start playing that has a text track without the text track displaying by default. Is there a way to have the video start playing without the captions turned on?

2306
Michael Arguin
S
Subin JamesNew Member
asked in Players/Apps
Miniplayer for mobile apps ios&android

How can I configure miniplayer in apps like youtube.

521
Perla Olivas
P
ParvathiNew Participant
asked in Players/Apps
Not Able to access VideoCloud

Hi, I am not able to access Video Cloud, please help me. I always get below error. Thanks,Parvathi Somanahalli

621
Perla Olivas
S
Stepan YegorovNew Participant
asked in Players/Apps
CSP style-src: inline-unsafe

The 'CSP: style-src unsafe-inline' vulnerability indicates that application's Content Security Policy allows the use of inline styles, which can be exploited by attackers. Is there a way to avoid  'CSP: style-src unsafe-inline' with brightcove player?

2564
Varsha Ahir
R
Renato PonteficeNew Member
asked in Players/Apps
plug in for browser

Hi,I’m really new to this platform, I’ve discovered that the music on the site I would hear on my phone, use this plug in.On my Brave browser, I can listen it, but in other browser don’tI’ve read some documentation but I don’t understand  how to use it.Do it exist a plug-in for my browser? (firefox like browser)Or:what can I do to let the web site play the music? Thank you Renato

571
Perla Olivas
M
Mark MartelliNew Participant
asked in Players/Apps
Cue Points not displaying

I’m adding cue points to a video, but the cue point icon is not displaying on the timeline, and after adding a cue point it doesn’t actually appear in the cue point list. So, I have no way of deleting or adding them.What are some possible causes of this that I should be considering? I’m using Firefox browser version 115.9.1esr (64-bit) for Mac EDIT: confirming that this appears to be an issue with Firefox, or at least the ESR version I;m using. The cue points are displayed properly in Chrome 103.0.5060.134 (Official Build) (x86_64) for Mac.

1332
Varsha Ahir
S
su abtNew Participant
asked in Players/Apps
How to restrict download of video

I am not seeing any information in search that comes up with how to prevent downloading of your videos when you share them using a player and iframe on a website. 

1011
Jorge Contreras
G
Glen CravenNew Participant
asked in Players/Apps
Group player buttons

I am looking to create an accessibility button for a Brightcove player v7 that groups function under one button.  This button when clicked would give the user access to the closed captioning settings and Described Video settings.  By having them grouped together it keeps the player controls bar cleaner.  How would I do this?

762
G
N
NeilNew Participant
asked in Players/Apps
Brightcove embedded player: does it create cookies?

I work at a software company that offers virtual sessions streams.We're integrated lightly with vimeo where we can embed your video player so our customers can host their videos within our product.I have a few cookie/privacy questions:1. Does your embedded player generate any cookies at all?2. If so, does it generate any non-essential cookies that would fall under categories such as usage, marketing, tracking, etc? We are evaluating how we have to handle our privacy/cookie banners that our customers interact with and need to understand any implications to 3rd party code such as the vimeo player.(currently rendered using the React player code on github)

1172
Jorge Contreras
T
Tim FunkNew Participant
asked in Players/Apps
Advanced embed code - allow (or prefer) async support?

When publishing a video, the advanced option provides a snippet along the lines of this:<script src="https://players.brightcove.net/ACCOUNT_ID/PLAYER_ID_default/index.min.js"></script> Does this support the “async”  attribute? If so - Can that be the noted in the embed code? This would greatly help on page load performance. 

1505
T
Varsha Ahir
Varsha AhirBrainy
asked in Players/Apps
Custom Plugins

Can I host custom plugins on Brightcove?

905
Andy Hartono
A
Anonymous
posted in Players/Apps
Future integrations

Is there a shared roadmap for upcoming player integrations?

892
Varsha Ahir

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