Resources

Start Learning

Categories
Help others
Recently active

Ask the community

Ask product related questions here by clicking on 'New Post' button on top right side of the page.

Content Management

10 topics
29 Replies

Customizations

9 topics
12 Replies

Integrations

13 topics
61 Replies

Live Streaming

4 topics
9 Replies

Players/Apps

16 topics
43 Replies

Video Analytics

6 topics
18 Replies

Video Formats

5 topics
10 Replies

Others

15 topics
32 Replies

Social Video TeamNew Participant

Video Formats

Issues with uploads in Chrome browser

Hello,We are experiencing issues uploading videos using the google chrome browser - anyone else? Upload stalls at 99% then cancels.Chrome updated, tried chrome restarts and only having one screen open, restarting computer etc.Same issue across multiple users and computers this month.Thank you

3 days ago

Bryan ZilligNew Member

Customizations

Dual Chapters Menu in BrightCove Experiences

We are making BrightCove Projects, importing them into BrightCove Experiences, adding a Chapter menu, downloading SCORM, unzipping the file, and adding some extra code since out of the box the SCORM file does not allow videos to go fullscreen. The issue is that the added code does allow the video to go fullscreen, but it appears there are dual Chapters menus. It’s very apparent when you go fullscreen, click the Chapters menu, and then hit escape to make the video it’s original size. You can see two Chapters menus, one that is the size of the fullscreen video and one the size of the original video. Does anyone know why there would be two Chapters menus?

242

5 days ago

Perry WongNew Participant

Players/Apps

Embedding videos in Microsoft Powerpoint

Hi all MS PowerPoint allows for embedding videos from certain sources, e.g., YouTube, without inserting them.Is there a way to do this for Brightcove videos?

603

6 days ago

Thomas BurmanNew Member

Customizations

API connection to SalesForce Marketing Cloud

Looking to send analytics data via API to a SalesForce Marketing Cloud data extension.What steps are included and how are client Secrets generated?

171

11 days ago

Anthony WestNew Participant

Video Formats

Edit 1 of 1 social video for my ig stories

Hi, I don’t see how to edit the “1 of 1” campaign video for 9:16 format for my IG stories. I just see the regular “Vertical” format. It’s saying the other sizes are unavailable. *Would like to add in my own footage. Any help? Thanks!

404

13 days ago

Satish KolliNew Member

Integrations

Want to add CSP Nonce Attribute to STYLE tag which is getting added for video players

On click of video play button, STYLE tag is getting added specific to that player in HEAD tag of our page.Our requirement is to add a CSP Nonce Attribute to that STYLE tags generated by player (example js path: //players.brightcove.net/5807743125001/FHM4NjmJvQ_default/index.min.js).Please let us know how we can add new CSP Nonce attribute.Thanks,Satish

341

27 days ago

Jamie CurryNew Participant

Customizations

Transitioning Video to tall/story for Instagram post

I am new to this program and it’s REALLY not user friendly! Our real estate brand is offering this as a perk. I’ve completed the video but it will NOT let me post to social media or transition this video from a horizontal video to a tall story/reel (have of video is cut off). Where do I begin? HELP.PS….our marketing director is on vacation until the 25th

362

1 month ago

Ricky HoganNew Participant

Players/Apps

Videos and Web Filters

Good morning all. It is my understanding the brightcove host videos for NETACAD, a cisco training site. There are videos that are embedded on the netacad site, that our web filter is blocking. We have the Linewize web filter. I am looking for a URL to unblock in order for these videos to be watchable within our domain. Does anyone know a specific URL for videos hosted by brightcove that I can use to unblock in our filter? I have already added brightcove.com but that did not do the trick.

332

1 month ago

Genna MaguireNew Participant

Integrations

Character limit on YouTube description

When I post to YouTube, the description always gets cut off. The full description never pulls completely. I am not out of (or anywhere near) the character limit. Any suggestions?

264

1 month ago

John TrimbleInspiring

Customizations

Mobile responsive one column versus two

I wonder if anyone can offer advice. Our home gallery https://dbdt.gallery.video/ renders in two columns on my phone. We’re in a Catalogue Portal template set up by our vendor. I’m starting to look more at how to take more control of how our gallery looks to our patrons. I’d love it if I could just tweak a setting for the gallery to render in one column on desktops and single column on mobile. This has been pretty easy to control with our regular Wordpress website, so if I could manage it for our video gallery, too, that would be nice. Two columns is OK, but the short descriptions are so truncated in mobile view, and more and more of our patrons visit on mobile devices. Thanks for any suggestions! John

450

1 month ago

Social Video TeamNew Participant

Video Formats

Issues with uploads in Chrome browser

3 days ago

Megan FelzEmployee

Updated search experience coming to our Video Cloud media module

We are working on improving our search experience within Video Cloud to make it more effective and efficient for your needs. You can see an overview of what the new experience will look like here! We will be rolling these updates to your Video Cloud account on October 15th. However, in the meantime we will be enabling the new tab for playlists and moving the search box to the right. All of this supports a more modern search experience that gives you greater flexibility and options to sort/filter content, as well as streamlines how they can find what they’re looking for. If you would like to get access to the fully updated search experience before October 15th, just reach out to your account team and we can get you enabled - We’re very open to feedback as we introduce this new experience so we can ensure that it’s working how you need it to. Additionally, if you have any questions or would like for us to walk you through the updates, please comment below or reach out to your account tea

1326

3 days ago

Ely FigarellaCommunity Manager

Past Webinars

Navigating AI: From Hype to Impact

In this eye-opening discussion with leading AI experts from Deloitte, Amazon Web Services (AWS), ITV Studios, Accedo, and NextHuman, attendees at Brightcove Live in Amsterdam went beyond the hype around AI to focus on its potential business impact and how to leverage it.Panelist:Naser Bakhshi, Partner AI and Data, Deloitte Chris Blandy, Director of Strategic Business Development for Media & Entertainment, Games and Sports, AWS (Amazon Web Services) Paul Kerrison, Gen AI Product Manager, ITV Studios Bleuenn Le Goffic, VP, Business Transformation, Accedo Scott Levine, Chief Product Officer, Brightcove Aoibhinn Reddington, Co-Founder & CTO, NextHumanModerator: Rob Ambrose, Media Technology Analyst, Caretta Research

160

3 days ago

Bryan ZilligNew Member

Customizations

Dual Chapters Menu in BrightCove Experiences

242

5 days ago

Perry WongNew Participant

Players/Apps

Embedding videos in Microsoft Powerpoint

Hi all MS PowerPoint allows for embedding videos from certain sources, e.g., YouTube, without inserting them.Is there a way to do this for Brightcove videos?

603

6 days ago

Thomas BurmanNew Member

Customizations

API connection to SalesForce Marketing Cloud

Looking to send analytics data via API to a SalesForce Marketing Cloud data extension.What steps are included and how are client Secrets generated?

171

11 days ago

Anthony WestNew Participant

Video Formats

Edit 1 of 1 social video for my ig stories

404

13 days ago

Brant JonesNew Participant

Content Management

Creating a video hub / channel

Hi. My company has learned of several employees using private Camtasia and Vimeo accounts to share tutorials with customers. Without clamping down too hard, we’d still like to have more oversight and QC over these videos.One option we discussed is to create a centralized, branded “hub” where users can upload their videos and create their own playlists, which could then be shared out to customers. Can such a thing be done with Brightcove? TIA.

332

13 days ago

Varsha AhirCommunity Manager

Welcome to The Bright Spot

Introduce Yourself

Let’s get to know each other. Tell us:Your name Your company’s name and role there What do you expect to get out of this community Your current obsession I will go first. I am Varsha Ahir, Bright Spot’s Community Manager. I expect this community to become a space of learning, knowledge sharing and growth for Brightcove customers. I am currently and forever obsessed with my dog, Laika 🐶

75342

13 days ago

Katie McPheeEmployee

Brightcove Innovation Program

Quick Conversation: Help Us Fine-Tune Our Messaging

Happy Friday Everyone! As the new VP of Product Marketing I am eager to speak with a few customers to ensure our messaging truly reflects what’s important to you. We’d really value your unique insights and would love to hear your thoughts!It’s a quick 15-minute call, and your feedback will directly help shape how we communicate and create value for customers like you. As a thank you, we’re offering a special e-voucher to the first five customers who join us for the conversation.Would you be up for a quick chat sometime next week? I’ve attached a couple of documents to get your input on.If you are interested, please drop a comment below and we will reach out.

8510

17 days ago

Popular articles

Start Learning

Ask the community

Content Management

Customizations

Integrations

Live Streaming

Players/Apps

Video Analytics

Video Formats

Others

Need more help?

Contact support

API documentation

Resources

Resources

Popular articles

Start Learning

Need more help?

Sign up

Brightcove Employee Login

Login to the community

Brightcove Employee Login

Scanning file for viruses.

This file cannot be downloaded