Resources

New to the Community? Here's everything you need to know!

Are you new to the community? Welcome!! we are excited to have you here. If you are wondering where to start, then hop on the bus 🚌 and let’s take a quick tour.If you scroll to the top of the community from any page, you’ll see a few options available to you. Let’s define what those are: DiscussionsThis is where you ask and share with everyone in the community.  Whether it’s sharing best practices, asking product related questions, answering someone else’s questions, etc. Click here to create a post.GroupsWhile ‘Discussions’ are based on questions and conversations open to everyone in the community, groups are based on common areas of interest to our customers. Do you have an idea to start a group that you think could help the community? Post your suggestion here.EventsThis is where you will find all the upcoming events, virtual meetups and webinars hosted by Brightcove for its customers. If you want to attend any of the events, simply RSVP and register for it. Product UpdatesOn the Community Product Updates page, you can expect to find information about any new feature/product launch, partnership announcements and product enhancement updates. Cherry on the cake, you can subscribe to this page so you are notified when a new update is posted.SupportThis tab will redirect you to our support portal where you can open a new case or follow up with an existing one. If you have a new query, we recommend looking it up in the Bright Spot community first by using the search bar on the homepage. If you cannot find it, then try asking the community and let your peers and product experts in the community help you.DocumentationThis tab will redirect you to our documentation site where you can access a library of articles and documentation related to our products and services. 🏁  Now that you’ve had a tour, you might want to:Create your first post. Here’s a quick guide on how to.  Not ready to post a question yet? No worries. Let’s have you update your profile  Want to meet other members? Check out the introduction thread and introduce yourself Learn how to ask questions the right way with our 5 guidelines for framing your questions effectively Browse our Discussion Categories  We can’t wait to see you participate and contribute to this community! For any questions, please let us know below in the reply section 👇