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Customizations

This thread will help you learn various customizations that are possible with Brightcove products. Click on 'New Post' button on top right side of the page to ask your question.

  • 9 Topics
  • 15 Replies
9 Topics
John Trimble
John TrimbleInspiring
asked in Customizations
Android access control authentication bug

No matter where the cursor is for entering the emailed authentication code, when you type in a number, it goes into the second box, and authentication fails. https://photos.app.goo.gl/5xgroEEKwxQfHuSFAI think this is likely an issue with the customized plugin for access control that we use, possibly a javascript bug. Since the custom plugin we use is based on Brightcove player, I thought it might be worth asking if anyone else has ever encountered something like this.   The developer says it’s a google problem, and Google says talk to the developer, so we have been stymied.  We have sign in with authentication by email to access videos, but in most cases, there’s a magic link that’s the primary method of access. But when it’s a package of videos, sign in is the only way.  Authentication by typing in an emailed code works with every device except Android, and for Android, it’s a problem regardless of which browser is being used. 

603
O
2 months ago
John Trimble
John TrimbleInspiring
asked in Customizations
Mobile responsive one column versus two

I wonder if anyone can offer advice.  Our home gallery https://dbdt.gallery.video/ renders in two columns on my phone.  We’re in a Catalogue Portal template set up by our vendor. I’m starting to look more at how to take more control of how our gallery looks to our patrons.  I’d love it if I could just tweak a setting for the gallery to render in one column on desktops and single column on mobile. This has been pretty easy to control with our regular Wordpress website, so if I could manage it for our video gallery, too, that would be nice.  Two columns is OK, but the short descriptions are so truncated in mobile view, and more and more of our patrons visit on mobile devices. Thanks for any suggestions! John

641
Perla Olivas
2 months ago
B
Bryan ZilligNew Member
asked in Customizations
Dual Chapters Menu in BrightCove Experiences

We are making BrightCove Projects, importing them into BrightCove Experiences, adding a Chapter menu, downloading SCORM, unzipping the file, and adding some extra code since out of the box the SCORM file does not allow videos to go fullscreen. The issue is that the added code does allow the video to go fullscreen, but it appears there are dual Chapters menus. It’s very apparent when you go fullscreen, click the Chapters menu, and then hit escape to make the video it’s original size. You can see two Chapters menus, one that is the size of the fullscreen video and one the size of the original video. Does anyone know why there would be two Chapters menus?

362
Perla Olivas
2 months ago
T
Thomas BurmanNew Member
asked in Customizations
API connection to SalesForce Marketing Cloud

Looking to send analytics data via API to a SalesForce Marketing Cloud data extension.What steps are included and how are client Secrets generated?

291
Aurelio Galvan Martinez
3 months ago
J
Jamie CurryNew Participant
asked in Customizations
Transitioning Video to tall/story for Instagram post

I am new to this program and it’s REALLY not user friendly!  Our real estate brand is offering this as a perk.  I’ve completed the video but it will NOT let me post to social media or transition this video from a horizontal video to a tall story/reel (have of video is cut off).  Where do I begin? HELP.PS….our marketing director is on vacation until the 25th

552
Perla Olivas
3 months ago
W
William RobertsNew Participant
asked in Customizations
Custom Plugin Failing After Recent Upgrades

Hello, I work with a custom plugin and it has been noticed recently that we are receiving an error now on recent versions of Brightcove. It seems like it’s related to an update in Video.js versions. Error is:"VIDEOJS: ERROR: Unable to initialize "comscore" plugin: TypeError: Class constructor Ua cannot be invoked without 'new'" Error is reproducible onBrightcove Player Version 7.18.1. (using Video.js Version 8.12.0) Brightcove Player Version 7.21.0. (using Video.js Version 8.14.1)Custom plugin working on Brightcove Player Version 6.67.7. (using Video.js Version 7.21.4) Brightcove Player Version 7.17.2 (Tested earlier, now unavailable in the video cloud, but Video.js Version was 8.11.5 see hereI’m still debugging and trying to investigate on my end, but I was hoping someone had knowledge or suggestions surrounding that Videojs error when using a custom plugin. Thanks in advance.

684
Varsha Ahir
5 months ago
C
chachoEmployee
asked in Customizations
"Introducing Vanity URLs for Your Videos with Our Landing Page Portal Gallery Experience!

Are you looking to give your videos a personalized touch? Look no further! With our Landing Page Portal Gallery Experience, you can now create custom vanity URLs for your videos.Here's how it works: Create a Portal Landing Page: Begin by setting up a Landing Page within our Portal. Add a Custom URL: Once your Landing Page is ready, simply add a custom URL to create your unique vanity link. You can do this by appending the following to your link: ?videoId=ref:QUMUID2 This feature allows you to effortlessly publish any video from your media library using either the video ID or any Ref ID.Ready to get started? Click here to learn more about creating a landing page experience: Creating Landing Page ExperienceDon't miss out on the opportunity to elevate your video publishing experience with our Vanity URL feature! Visit https://vanityurl.gallery.video/?videoId=ref:QUMUID2 to see it in action now.

690
C
11 months ago
Varsha Ahir
Varsha AhirCommunity Manager
asked in Customizations
Chat and Q/A in-player

Can you use Chat and Q/A services in In-player experiences?

421
Andy Hartono
1 year ago
Sheryn Anthes
Sheryn AnthesCommunity Manager
asked in Customizations
Okta SSO

I believe one can secure the gallery using SSO,  but what about Okta? will that work?

561
Varsha Ahir
1 year ago

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