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Use this thread to ask questions related to Brightcove powered or third-party integrations. Click on 'New Post' button on top right side of the page to ask your question.

  • 18 Topics
  • 86 Replies
18 Topics
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Usha TalatalaNew Participant
asked in Integrations
Cannot read properties of undefined (reading 'playerid_default')

Getting typescript error:  Cannot read properties of undefined (reading '<playerId>_default')

152
Andy Hartono
P
Piotr OrzechowskiNew Participant
asked in Integrations
API to get list of users for account?

I need an API that allows me to retrieve a list of users with access to my Brightcove account for integration with another system.Currently, there is no built-in option to download a user list from Brightcove Studio.I have access to APIs such as:🔹 https://cms.api.brightcove.com/v1/accounts/{{account_id}}/videos (for video management)However, I couldn’t find an API to list users. AI-generated suggestions like:🔹 https://oauth.brightcove.com/v4/accounts/{account_id}/users🔹 https://cms.api.brightcove.com/v1/accounts/{account_id}/users…do not seem to exist or return errors.Has this functionality been removed?Is there an alternative API to retrieve user access details?Thanks in advance for your help!

122
Andy Hartono
B
Benjamin KaiserNew Participant
asked in Integrations
Additional style tag for video dimenions is not getting removed on player disposal

Hi, we are using brightcove in a nextjs app and we are facing the issue that for each video that gets rendered via player-loader it created an additional style tag for the playerId for the dimensions which adds up overtime, as the page is not reloaded on page navigation.<style class=”bc-player-aLEWmlpn9L_default-index-0-video-dimensions”>.bc-player-aLEWmlpn9L_default-index-0{width:640px;height:360px;}.bc-player-aLEWmlpn9L_default-index-0.vjs-fluid:not(.vjs-audio-only-mode){padding-top:56.25%;}<style class=”bc-player-aLEWmlpn9L_default-index-1-video-dimensions”>...<style class=”bc-player-aLEWmlpn9L_default-index-2-video-dimensions”>etc. Is this a case for the support or for the github repo? We don’T want to do the “clean up” task outself, it’s fine that the main css gets loaded only once and stays in the page but this entries really add up if you navigate in video galleries.

827
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S
Sitanshu ChampatirayNew Participant
asked in Integrations
Flutter SDK integrations issue

Dear Team, can you help me how to integrate Flutter SDK integration in my flutter app. I am not finding any documentation against Flutter SDK , please guide and help.

993
Perla Olivas
H
Hashim KhanNew Participant
asked in Integrations
Adobe AEM Brightcove connector giving error for AEM Cloud

Hi team, While integrating the AEM Cloud connector version 6.1.9 , we are facing the below issue:  15.01.2025 02:36:41.909 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *WARN* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] com.adobe.granite.metrics.knownerrors.impl.ErrorLoggingComponentFilter Exception in component: category=CUSTOMER_CODE, resourceType=/bin/brightcove/getBrightcoveAssetPath.servlet, exceptionType=java.lang.NullPointerException, errorId=CUSTOMER, resource=/bin/brightcove/getBrightcoveAssetPath, exceptionMessage = null15.01.2025 02:36:41.910 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *ERROR* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught Throwablejava.lang.NullPointerException: nullat com.coresecure.brightcove.wrapper.webservices.GetBrightcoveAssetPath.getBrightcoveAssetsPath(GetBrightcoveAssetPath.java:11

652
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F
Frank RobergeParticipating Frequently
asked in Integrations
Publish Content to Spotify

Does anyone know of a simple way to publish brightcove content to spotify?

44326
C
John Trimble
John TrimbleInspiring
asked in Integrations
EMERGENCY SUPPORT REQUEST Player overlay disappeared from our gallery

I am unable to log into support portal still, so posting here. Our player put an overlay on https://dbdt.gallery.video/ with access control diverting to forms.  This has disappeared just as our season launch commenced with brochures direct to that gallery, so it’s really important we get that working again.  Not sure if the issue is at Donate2 creator of our player or recent changes you’ve been making.  

342
Varsha Ahir
S
Satish KolliNew Member
asked in Integrations
Want to add CSP Nonce Attribute to STYLE tag which is getting added for video players

On click of video play button, STYLE tag is getting added specific to that player in HEAD tag of our page.Our requirement is to add a CSP Nonce Attribute to that STYLE tags generated by player (example js path: //players.brightcove.net/5807743125001/FHM4NjmJvQ_default/index.min.js).Please let us know how we can add new CSP Nonce attribute.Thanks,Satish

1211
Perla Olivas
G
Genna MaguireNew Participant
asked in Integrations
Character limit on YouTube description

When I post to YouTube, the description always gets cut off.  The full description never pulls completely. I am not out of (or anywhere near) the character limit. Any suggestions? 

354
Perla Olivas
Joe Stieglitz
Joe StieglitzNew Member
asked in Integrations
Adobe-AEM-Brightcove-Connector

We just upgraded to AEM 6.5.21.0 and we're using brightcove_connector.ui.apps-6.0.6. When we try to load the Brightcove UI, we get the following error in the log:2024-08-01 11:57:35.803 ERROR [com.coresecure.brightcove.wrapper.webservices.BrcApi] org.apache.sling.commons.json.JSONExceptionorg.apache.sling.commons.json.JSONException: A JSONObject text must begin with '{' at character 0 of at org.apache.sling.commons.json.JSONTokener.syntaxError(JSONTokener.java:449) [org.apache.sling.commons.json:2.0.20] at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:187) [org.apache.sling.commons.json:2.0.20] at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:285) [org.apache.sling.commons.json:2.0.20] at com.coresecure.brightcove.wrapper.webservices.BrcApi.getLabels(BrcApi.java:227) at com.coresecure.brightcove.wrapper.webservices.BrcApi.apiLogic(BrcApi.java:682) at com.coresecure.brightcove.wrapper.webservices.BrcApi.executeRequest(BrcApi.java:716) at

451
Varsha Ahir
A
Alan KimreyParticipating Frequently
asked in Integrations
Disabling TTL tokens for MP4 assets

@Varsha Ahir How does one disable the TTL tokens? As per the response in this post: 

11511
Andy Hartono
J
Jeff PardenNew Participant
asked in Integrations
Frame.io integration

Wondering if anyone has insight on integrating Frame.io with Brightcove. Hoping to be able to send videos from Frame.io to Brightcove once they’re approved in Frame.io.

1116
Varsha Ahir
Cameron Montesano
Cameron MontesanoNew Participant
asked in Integrations
Issues with Players when using multiple

Hi all,New to using Brightcove so bear with me here. My place of employment currently uses Brightcove to play videos on our site and I’ve been tasked with supporting playlists in this component. I have it mostly working (both videos and playlists work independently, using the default player for the videos and a custom player for playlists) but if they’re on the same page together, the second one to come in looks a little funky. I’ll attach a screenshot of what I’m talking about.My suspicion is that there’s something in the import scripts that conflicts.I’m using JSP so here’s what it looks like.Import Scripts:<c:choose> <c:when test="${empty playerId}"> <script src="//players.brightcove.net/${accountId}/default_default/index.min.js" defer></script> </c:when> <c:otherwise> <script src="https://players.brightcove.net/${accountId}/${playerId}_default/index.min.js" defer></script> </c:otherwise></c:choose&gt

1746
Andy Hartono
N
Neerav AgrawalNew Participant
asked in Integrations
Bulk upload videos API

Do we have any option to bulk upload the videos in Brightcove?  I can see there is a integration via google drive and dropbox but we don’t have those option in our organization to use.  It would be great if someone can suggest any potential API by using which we can upload the videos programmatically in bulk. Thankyou! 

1833
Andy Hartono
M
Michael GrayNew Participant
asked in Integrations
Google Analytics Plugin Implementation

Can someone please help me implement the Google Analytics plugin correctly with a Brightcove video?

894
M
N
Neerav AgrawalNew Participant
asked in Integrations
Brightcove icon loader issue

I am using Brightcove connector version 6 + and on /brightcove/admin page I can see a loader icon on the page which doesn't go away.  Have anyone faced this issue and let me know how to rectify this. 

584
N
G
Gopichand ANew Participant
asked in Integrations
Mixpanel Brightcove integration

Is there a way to integrate between mixpanel and brightcove?We want to know the exact video duration watched by a user on mixpanel?

591
Michael Arguin
Ely Figarella
Ely FigarellaEmployee
asked in Integrations
Native playback on social channels

Do the published videos play natively on the social channel or display as a link back to Brightcove?

511
Renato Vanoni

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