Hi @Education Team,
Since you already understand the Engagement Score (ES) and how it’s calculated, it’s important to recognize that ES is more than just a number. There are numerous use cases where it can provide valuable insights beyond simply aiming for a higher score.
For example, we use ES to monitor overall performance trends daily, weekly, and monthly, ensuring it stays above a certain threshold (X). It also helps us compare accounts—such as identifying why Account A consistently outperforms Account B. If there’s a sudden drop in ES, it signals the need for further investigation.
Additionally, ES can be integrated into other processes, such as factoring it into a video recommendation algorithm or leveraging it for early alerts to identify potential "popular" videos before they go viral.
In other words, the ES serves as both a positive and negative signal that can be tailored to meet your company’s specific goals and strategies.