We are making BrightCove Projects, importing them into BrightCove Experiences, adding a Chapter menu, downloading SCORM, unzipping the file, and adding some extra code since out of the box the SCORM file does not allow videos to go fullscreen. The issue is that the added code does allow the video to go fullscreen, but it appears there are dual Chapters menus. It’s very apparent when you go fullscreen, click the Chapters menu, and then hit escape to make the video it’s original size. You can see two Chapters menus, one that is the size of the fullscreen video and one the size of the original video. Does anyone know why there would be two Chapters menus?
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Hi
Thank you for sharing your question on Bright Spot!
The support team noticed you opened a support ticket called “Dual Chapters Menu in BrightCove Experiences”, we will provide further assistance and updates on the ticket created.
Once we have a resolution of the issue reported I will get back and post the solution here on Bright Spot.
I appreciate you patience. Happy to help!
Hi
I appreciate your patience!
After our investigation, we can conclude the following workaround:
The experiences using Interactivity product are designed to work without the interactivity plugin in the BC Player.
Public documentation: https://studio.support.brightcove.com/interactivity/experiences/experiences-overview.html
Workaround if you encounter the same issue in the future:
You can remove the plugin from that player or create a new player without the interactivity plugin attached to the player.
It was a pleasure to be of assistance in this question.
Thank you!
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