Unanswered questions

28 Topics

J
Jon AshfordNew Participant
asked in Video Analytics

Can I exclude certain IPs from analytics reports

Is there a way to exclude certain IPs from the analytics reports? We log in regularly to make sure that the stream is working and would like to exclude us from being counted as a view when running reports.

1
Andy Hartono
1 hour ago
W
William RobertsNew Participant
asked in Customizations

Custom Plugin Failing After Recent Upgrades

Hello, I work with a custom plugin and it has been noticed recently that we are receiving an error now on recent versions of Brightcove. It seems like it’s related to an update in Video.js versions. Error is:"VIDEOJS: ERROR: Unable to initialize "comscore" plugin: TypeError: Class constructor Ua cannot be invoked without 'new'" Error is reproducible onBrightcove Player Version 7.18.1. (using Video.js Version 8.12.0) Brightcove Player Version 7.21.0. (using Video.js Version 8.14.1)Custom plugin working on Brightcove Player Version 6.67.7. (using Video.js Version 7.21.4) Brightcove Player Version 7.17.2 (Tested earlier, now unavailable in the video cloud, but Video.js Version was 8.11.5 see hereI’m still debugging and trying to investigate on my end, but I was hoping someone had knowledge or suggestions surrounding that Videojs error when using a custom plugin. Thanks in advance.

2
Varsha Ahir
2 days ago
A
Alan KimreyNew Participant
asked in Players/Apps

Interactivity player loads a cookie consent banner and we want to turn it off

We have a first use of the off-screen chapter experience, and the Hapyak iframe in the player loads a cookie consent banner. How can this be disabled?  

3
A
9 days ago
P
ParvathiNew Participant
asked in Players/Apps

Not Able to access VideoCloud

Hi, I am not able to access Video Cloud, please help me. I always get below error. Thanks,Parvathi Somanahalli

1
Perla Olivas
17 days ago
S
Stepan YegorovNew Participant
asked in Players/Apps

CSP style-src: inline-unsafe

The 'CSP: style-src unsafe-inline' vulnerability indicates that application's Content Security Policy allows the use of inline styles, which can be exploited by attackers. Is there a way to avoid  'CSP: style-src unsafe-inline' with brightcove player?

4
Varsha Ahir
18 days ago
T
Tim BenedictNew Participant
asked in Others

Has anyone created a useful SCORM file from an Interactivity Experience?

I need a 100% viewing for a passing grade. Brightcove Support says that It is “not possible to eliminate the giant Header and submit button,” when displayed in the LMS. That header creates a situation where the viewer may not even see the top of the video, where a continue button is displayed to release a gated annotation.  Any advice would be helpful as Support has ignored my requests for further disccusion.

6
P
1 month ago
R
Renato PonteficeNew Member
asked in Players/Apps

plug in for browser

Hi,I’m really new to this platform, I’ve discovered that the music on the site I would hear on my phone, use this plug in.On my Brave browser, I can listen it, but in other browser don’tI’ve read some documentation but I don’t understand  how to use it.Do it exist a plug-in for my browser? (firefox like browser)Or:what can I do to let the web site play the music? Thank you Renato

1
Perla Olivas
1 month ago
D
DanielleNew Participant
asked in Others

Video Link Help

I had a quick question. After publishing several videos lately to my team shortly after the link says “Page Not Found” am I doing something wrong that’s causing the video link to expire so quickly?

4
Perla Olivas
1 month ago
R
Rebecca WilliamsNew Participant
asked in Video Analytics

Analytics on specific playlists

Hi,Hope someone can advise! I would like to tap into some insights and analytics on a couple of playlists I have set up that are being optimisation tested on our website - can anyone advise on whether this is possible and how to do?Thanks!

2
M
2 months ago
T
Tony SehgalNew Participant
asked in Live Streaming

Ingest points for live streaming

Does Brightcove have plans to establish an ingest point for live streaming in Central or South America? I’ve had to use SRT instead of RTMP in these regions to increase stream performance and reliability. 

2
T
2 months ago
T
Tony SehgalNew Participant
asked in Live Streaming

SRT stream failover

In a recent event we noticed that SRT streams do not support seamless failover to backup like RTMP streams. Are there plans to allow similar seamless failover for SRT streams? The user experience was not ideal in that a browser refesh was required to connect to the backup stream.

4
T
2 months ago
T
Tony SehgalNew Participant
asked in Brightcove Innovation Program

Mobile App

Does Brightcove have plans to create a mobile app for Video Cloud?

3
Matt Noyes
2 months ago
F
Frank RobergeParticipating Frequently
asked in Integrations

Publish Content to Spotify

Does anyone know of a simple way to publish brightcove content to spotify?

17
F
2 months ago
Andy Hartono
Andy HartonoInspiring
asked in Brightcove Innovation Program

X (Twitter)

It’s almost 1 year that Elon Musk has replaced Twitter's iconic bird logo with X. So when Brightcove will update the player social sharing with X. Thank you. 

1
Michael Arguin
2 months ago
M
Mark MartelliNew Participant
asked in Players/Apps

Cue Points not displaying

I’m adding cue points to a video, but the cue point icon is not displaying on the timeline, and after adding a cue point it doesn’t actually appear in the cue point list. So, I have no way of deleting or adding them.What are some possible causes of this that I should be considering? I’m using Firefox browser version 115.9.1esr (64-bit) for Mac EDIT: confirming that this appears to be an issue with Firefox, or at least the ESR version I;m using. The cue points are displayed properly in Chrome 103.0.5060.134 (Official Build) (x86_64) for Mac.

2
Varsha Ahir
2 months ago
J
Jeff PardenNew Participant
asked in Integrations

Frame.io integration

Wondering if anyone has insight on integrating Frame.io with Brightcove. Hoping to be able to send videos from Frame.io to Brightcove once they’re approved in Frame.io.

6
Varsha Ahir
3 months ago
Cameron Montesano
Cameron MontesanoNew Participant
asked in Integrations

Issues with Players when using multiple

Hi all,New to using Brightcove so bear with me here. My place of employment currently uses Brightcove to play videos on our site and I’ve been tasked with supporting playlists in this component. I have it mostly working (both videos and playlists work independently, using the default player for the videos and a custom player for playlists) but if they’re on the same page together, the second one to come in looks a little funky. I’ll attach a screenshot of what I’m talking about.My suspicion is that there’s something in the import scripts that conflicts.I’m using JSP so here’s what it looks like.Import Scripts:<c:choose> <c:when test="${empty playerId}"> <script src="//players.brightcove.net/${accountId}/default_default/index.min.js" defer></script> </c:when> <c:otherwise> <script src="https://players.brightcove.net/${accountId}/${playerId}_default/index.min.js" defer></script> </c:otherwise></c:choose&gt

6
Andy Hartono
3 months ago
S
Steve GrassaNew Participant
asked in Video Analytics

Live Stream Views

If I’m looking at the hourly view numbers for a program that was live streamed. Is there any way to tell how many are unique viewers and how many are holdovers from the previous hour?

8
Andy Hartono
3 months ago
N
Neerav AgrawalNew Participant
asked in Integrations

Bulk upload videos API

Do we have any option to bulk upload the videos in Brightcove?  I can see there is a integration via google drive and dropbox but we don’t have those option in our organization to use.  It would be great if someone can suggest any potential API by using which we can upload the videos programmatically in bulk. Thankyou! 

3
Andy Hartono
3 months ago
S
su abtNew Participant
asked in Players/Apps

How to restrict download of video

I am not seeing any information in search that comes up with how to prevent downloading of your videos when you share them using a player and iframe on a website. 

1
Jorge Contreras
3 months ago
N
Neerav AgrawalNew Participant
asked in Integrations

Brightcove icon loader issue

I am using Brightcove connector version 6 + and on /brightcove/admin page I can see a loader icon on the page which doesn't go away.  Have anyone faced this issue and let me know how to rectify this. 

4
N
4 months ago
N
NeilNew Participant
asked in Players/Apps

Brightcove embedded player: does it create cookies?

I work at a software company that offers virtual sessions streams.We're integrated lightly with vimeo where we can embed your video player so our customers can host their videos within our product.I have a few cookie/privacy questions:1. Does your embedded player generate any cookies at all?2. If so, does it generate any non-essential cookies that would fall under categories such as usage, marketing, tracking, etc? We are evaluating how we have to handle our privacy/cookie banners that our customers interact with and need to understand any implications to 3rd party code such as the vimeo player.(currently rendered using the React player code on github)

2
Jorge Contreras
4 months ago
P
Peter FaulhaberNew Participant
asked in Content Management

Overview of video's with date last used

Hello, Is there a possiblity to get an overview, in for example in Excel, with all the video's with a date when they were last viewed?  

9
Varsha Ahir
4 months ago
J
Jeff ParrNew Participant
asked in Content Management

Brightcove Interactive - Export list of projects

Is there a way to export a list to a csv of all of the Brightcove Interactive projects that are currently active within a subaccount? 

1
P
4 months ago
R
RAGHU PRASATH KANNANNew Participant
asked in Live Streaming

Support for Dolby Vision and Dolby Atmos

Hi , Happy to join Bright Spot community.I would like to know if brightcove platform supports Live streaming of Dolby Vision (HDR Video) and Dolby Atmos streams?

2
R
4 months ago

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