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How to Use 'Best Answer' Feature

  • December 15, 2023
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Varsha Ahir
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✅ What are considered "best answers"?

An excellent feature within the Bright Spot Community that allows you to designate a reply to your query as the best answer. This functionality facilitates the discovery of solutions for community members facing similar issues and informs the Bright Spot team when you've received a satisfactory response.

 

⛔ How can you undo a best answer?

There might be instances where you accidentally choose the best answer option or wish to change the designated answer. Presently, community members cannot directly undo or alter a best answer mark within a post. However, the Bright Spot team is available to assist in removing the mark if necessary. If you need to eliminate a best answer, simply contact @Varsha Ahir  through direct message or email community@brightcove.com. Please provide a link to the post requiring the best answer removal.