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We just upgraded to AEM 6.5.21.0 and we're using brightcove_connector.ui.apps-6.0.6. When we try to load the Brightcove UI, we get the following error in the log:

2024-08-01 11:57:35.803 ERROR [com.coresecure.brightcove.wrapper.webservices.BrcApi] org.apache.sling.commons.json.JSONException
org.apache.sling.commons.json.JSONException: A JSONObject text must begin with '{' at character 0 of 
	at org.apache.sling.commons.json.JSONTokener.syntaxError(JSONTokener.java:449) [org.apache.sling.commons.json:2.0.20]
	at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:187) [org.apache.sling.commons.json:2.0.20]
	at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:285) [org.apache.sling.commons.json:2.0.20]
	at com.coresecure.brightcove.wrapper.webservices.BrcApi.getLabels(BrcApi.java:227)
	at com.coresecure.brightcove.wrapper.webservices.BrcApi.apiLogic(BrcApi.java:682)
	at com.coresecure.brightcove.wrapper.webservices.BrcApi.executeRequest(BrcApi.java:716)
	at com.coresecure.brightcove.wrapper.webservices.BrcApi.doGet(BrcApi.java:97)
	at org.apache.sling.api.servlets.SlingSafeMethodsServlet.mayService(SlingSafeMethodsServlet.java:266) [org.apache.sling.api:2.27.2]
	at org.apache.sling.api.servlets.SlingAllMethodsServlet.mayService(SlingAllMethodsServlet.java:137) [org.apache.sling.api:2.27.2]
	at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:342) [org.apache.sling.api:2.27.2]
	at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:374) [org.apache.sling.api:2.27.2]
	at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:545) [org.apache.sling.engine:2.15.10]
	at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:45) [org.apache.sling.engine:2.15.10]
	at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:88) [org.apache.sling.engine:2.15.10]
	at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:156) [com.day.cq.wcm.cq-wcm-core:5.12.260]

 

Hey @Joe Stieglitz, how’s it going? Sorry it took us a while to get back to you, the team has been investigating this issue. You must have received a ticket/email with reference Case 01540297, can you please respond to it so our support team can get additional information they need to assist you. Let me know if you can’t find it. 

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