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Adobe-AEM-Brightcove-Connector

  • August 1, 2024
  • 2 replies
  • 67 views

Joe Stieglitz
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We just upgraded to AEM 6.5.21.0 and we're using brightcove_connector.ui.apps-6.0.6. When we try to load the Brightcove UI, we get the following error in the log:

2024-08-01 11:57:35.803 ERROR [com.coresecure.brightcove.wrapper.webservices.BrcApi] org.apache.sling.commons.json.JSONException
org.apache.sling.commons.json.JSONException: A JSONObject text must begin with '{' at character 0 of
at org.apache.sling.commons.json.JSONTokener.syntaxError(JSONTokener.java:449) [org.apache.sling.commons.json:2.0.20]
at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:187) [org.apache.sling.commons.json:2.0.20]
at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:285) [org.apache.sling.commons.json:2.0.20]
at com.coresecure.brightcove.wrapper.webservices.BrcApi.getLabels(BrcApi.java:227)
at com.coresecure.brightcove.wrapper.webservices.BrcApi.apiLogic(BrcApi.java:682)
at com.coresecure.brightcove.wrapper.webservices.BrcApi.executeRequest(BrcApi.java:716)
at com.coresecure.brightcove.wrapper.webservices.BrcApi.doGet(BrcApi.java:97)
at org.apache.sling.api.servlets.SlingSafeMethodsServlet.mayService(SlingSafeMethodsServlet.java:266) [org.apache.sling.api:2.27.2]
at org.apache.sling.api.servlets.SlingAllMethodsServlet.mayService(SlingAllMethodsServlet.java:137) [org.apache.sling.api:2.27.2]
at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:342) [org.apache.sling.api:2.27.2]
at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:374) [org.apache.sling.api:2.27.2]
at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:545) [org.apache.sling.engine:2.15.10]
at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:45) [org.apache.sling.engine:2.15.10]
at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:88) [org.apache.sling.engine:2.15.10]
at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:156) [com.day.cq.wcm.cq-wcm-core:5.12.260]

 

2 replies

Varsha Ahir
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  • Brainy
  • August 5, 2024

Hey @Joe Stieglitz, how’s it going? Sorry it took us a while to get back to you, the team has been investigating this issue. You must have received a ticket/email with reference Case 01540297, can you please respond to it so our support team can get additional information they need to assist you. Let me know if you can’t find it. 


We have recently starting using brightcove_connector.ui.apps-6.0.7.zip and this package has installed a replication agent which is taking all content that is regularly published and getting blocked and even the queue is not getting cleared. what to check if we really need this agent if yes can we restrict this only take bright cove videos ? currently we disabled this and need some urgent help