Question

Brightcove icon loader issue

  • 8 March 2024
  • 4 replies
  • 57 views
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I am using Brightcove connector version 6 + and on /brightcove/admin page I can see a loader icon on the page which doesn't go away. 

 

Have anyone faced this issue and let me know how to rectify this. 

4 replies

Jorge Contreras
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I am using Brightcove connector version 6 + and on /brightcove/admin page I can see a loader icon on the page which doesn't go away. 

 

Have anyone faced this issue and let me know how to rectify this. 

Hi, Neerav,

Happy Friday!! Thanks a lot for bring this to our attention. 

We will need to investigate a little more this behaviour with our connectors team. Can you help me opening a support ticket, please? You can open it send it us the steps to reproduce and some screenshots of the behaviour to this direction:

bc_support@brightcove.com

 

Thanks in advance for your cooperation on this, and we will be waiting for your ticket to continue assisting you.

- Jorge Luis
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Hi @Jorge Contreras, I have already raised a ticket Case Number: 01527992 with all information. 

Can you please have a look and help out here. 

Jorge Contreras
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Hi @Jorge Contreras, I have already raised a ticket Case Number: 01527992 with all information. 

Can you please have a look and help out here. 

Hi, Neerav,

Thank you so much for your response. Sure, let me find a resource to assist your ticket. I can confirm that we received your ticket.

We will keep you posted. 

- Jorge Luis
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Thankyou Jorge! 

The issue is resolved now when we made some changes in OSGi configuration. 

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