Hi @Genna Maguire,

Thank you for sharing your questions on Bright Spot!

I sent you a private comment since I would like to get additional information in order to create a Support ticket. 

It will help us to gather additional info and have the possibility to troubleshoot. 

I appreciate your help!

Best,

Hi @Genna Maguire,

I would like to share with you my test.

Could you kindly let me know if the behavior is on Video Cloud or YouTube?

Thank you!

It is on video cloud. it does not pull the whole description

thank you for the help

Hi @Genna Maguire,

Thank you for response!

Did you received my private message?

I will need additional information or a screen share so it would be better if we continue in a support ticket. 

I can create the ticket for you but I will need your email, you can share it via the private message. Or you can create the ticket using bc_support@brightcove.com

Thank you!