Answer

Video not loading after rendering

I got this message:

No renditions are available.

If this resource was uploaded recently, it may still be processing. Check again later.

But when I go to my page, I see a red triangle with an exclamation mark

Best answer by Perla Olivas

Hi @Sonya Spencer,

Thank you for sharing your questions on Bright Spot!

There are several reasons why your video is not creating video renditions on the Video Cloud platform.

Here is a public documentation of the different methods of uploading a video, recommendations and limitations: https://studio.support.brightcove.com/media/manage/uploading-videos-using-upload-module.html

I would recommend you to double check your network connection, as well as try to upload videos from a different network.

Also if you are using a VPN this may be limiting your video upload.

If you are trying to uploading large files, Brightcove recommends setting the Upload Queueing setting to Upload one file at a time.

If you continue to have problems please open a ticket with the support team and provide evidence.

Please let me know if by following any of these steps you managed to upload your video.

Happy to help!