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How to sync amp-brightcove player controls with amp-story controls

  • December 13, 2024
  • 1 reply
  • 45 views

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I have encountered an issue with video controls in our current implementation. 

Specifically, I am able to control the video functionalities such as play/pause and mute/unmute for videos embedded within the amp-video tag. However, I am facing difficulties in achieving the same level of control for videos embedded within the amp-brightcove tag.

Despite following the standard procedures and guidelines for both tags, the amp-brightcove tag does not seem to respond to the play/pause and mute/unmute commands as expected. This inconsistency is affecting the user experience and requires further investigation to identify the root cause and implement a solution.

I would appreciate any insights or suggestions you might have to resolve this issue. Your expertise in this matter would be highly valuable.

Thank you for your attention to this matter. I look forward to your response.

I am attaching the codepen link for the sample implementation.
 

 

Best answer by Perla Olivas

Dear ​@Thajudeen,

Thank you for sharing your questions on Bright Spot!

Please allow me to share with you the following documentation where you can be guided and supported regarding the questions and limitations you are presenting. 

Public Doc: https://player.support.brightcove.com/amp/amp-using-video-cloud-video.html

Please review the documentation and if you don't find what you need or the behavior persists please help create a case with the support team by sharing as much information as possible including the page where the customization is taking place. 

bc_support@brightcove.com or using our support portal https://supportportal.brightcove.com/s/login/?language=en_US&ec=302&startURL=%2Fs%2F

I appreciate your time and effort.

Happy holidays!

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1 reply

Perla Olivas
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  • 52 replies
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  • December 19, 2024

Dear ​@Thajudeen,

Thank you for sharing your questions on Bright Spot!

Please allow me to share with you the following documentation where you can be guided and supported regarding the questions and limitations you are presenting. 

Public Doc: https://player.support.brightcove.com/amp/amp-using-video-cloud-video.html

Please review the documentation and if you don't find what you need or the behavior persists please help create a case with the support team by sharing as much information as possible including the page where the customization is taking place. 

bc_support@brightcove.com or using our support portal https://supportportal.brightcove.com/s/login/?language=en_US&ec=302&startURL=%2Fs%2F

I appreciate your time and effort.

Happy holidays!


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