Hi there,
I am trying to upload/embed our school video on our website. The video shows up correctly under ‘Media’, however when I copy the video URL by selected ‘Embed on Website’, the video shows a black screen and will not play. I’ve followed the steps as outlined by the School Website Upgrade guides but I must be doing something wrong. Can someone help me with this please?
Thanks,
Laura
Best answer by chacho
Hi, just checking if you're seeing any errors. A few things to double-check:
Make sure the video status is set to "Active"
Use the correct iframe or JavaScript embed code
If you're using a CMS (like WordPress or Wix), paste the code into an HTML block, not a text editor
Ensure the player is allowed to load on your school’s domain (check under Players > Content Restriction)
Try testing your embed code in a tool like CodePen to see if the same issue happens there
Let me know what you find!
Hi, just checking if you're seeing any errors. A few things to double-check:
Make sure the video status is set to "Active"
Use the correct iframe or JavaScript embed code
If you're using a CMS (like WordPress or Wix), paste the code into an HTML block, not a text editor
Ensure the player is allowed to load on your school’s domain (check under Players > Content Restriction)
Try testing your embed code in a tool like CodePen to see if the same issue happens there
Let me know what you find!
Thanks so much! The solution was to add our school’s website URL under Players > Content Restriction. It worked after that. 🙌
I appreciate your time and assistance, have a great day!
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