The title and description in the black background hide the content of the video, such as UI-screen titles, important UI elements, and so on. From the Brightcove Default Player settings, I cleared the Show title and description checkbox to remove the title and then published the player. However, the changes are not reflected.
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The title and description in the black background hide the content of the video
Best answer by Aurelio Galvan Martinez
Hi Kalpana,
Thank you for reaching out with your question. I understand you’re trying to hide the title and description on your player, but the changes don’t seem to be saving.
To help troubleshoot, could you confirm if you clicked the Publish button after unchecking the Show title and description checkbox?
For your convenience, I’ve included a video below that outlines the steps to save these changes:
If the issue persists, please let me know and share your Account ID so I can investigate the problem further. I’m here to help.
Hi Kalpana,
Thank you for reaching out with your question. I understand you’re trying to hide the title and description on your player, but the changes don’t seem to be saving.
To help troubleshoot, could you confirm if you clicked the Publish button after unchecking the Show title and description checkbox?
For your convenience, I’ve included a video below that outlines the steps to save these changes:
If the issue persists, please let me know and share your Account ID so I can investigate the problem further. I’m here to help.
Hello Aurelio,
Thanks for your response. Yes, I clicked the Publish button after unchecking the Show title and description checkbox. However, it still showed the title and the black background. Attaching video is not allowed. Therefore, attaching the animated GIF.
My account ID is 6415931304001.
Let me know if you need more information.
Thanks,
Kalpana
Hello Kalpana,
I apologize for the delay in responding, and thank you for providing the GIF and your account ID. I was able to reproduce the issue you reported and am currently reviewing it with our engineering team.
To better assist you, I will create a support ticket for this case. You will shortly receive an email, and we can continue to follow up on this issue via email.
Kind regards,
Aurelio
1 person likes this
Thanks for your response, Aurelio. Please go ahead and create a support ticket.
Awaiting the accurate solution.
Thanks,
Kalpana
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