Anyone else having issues accessing Video Cloud? I can log in, but can’t play a video. My colleague (at a different IP address) can’t even login. He gets a 504.
Access issues
Best answer by Perla Olivas
Hi
Thank you for sharing your questions on Bright Spot!
We know that this is not the expected behavior, and I was reviewing the support case you have opened. In it we have shared some steps to follow so that this behavior does not happen again.
We confirm that the user with the email j.harlos@dbdt.com was previously associated with an account. If you need to re add this user, you can do so by following the steps outlined in our documentation: https://studio.support.brightcove.com/admin/managing-users.html


Please let me know if you have further questions. I’m happy to assist!
Have an excellent day,
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