- Why is Brightcove launching a new live streaming solution (Live 2.0)?
Answer: Brightcove is excited to launch our next generation of live streaming capabilities. Brightcove is committed to delivering a best-in-class live streaming solution trusted by our customers around the world to reliably deliver the highest quality live video experiences to their viewers. Our new Live 2.0 solution unlocks key new features, enhanced streaming resilience, faster scaling and higher quality streams that we will be rolling out over the first several months of 2025.
- Why is Brightcove migrating my account to the Live 2.0 solution?
Answer: It is important that all existing customers leveraging the Brightcove Live solution migrate to the latest version. Our Live 2.0 solution is where we will be launching all new capabilities and service updates moving forward. For our current customers, we are carefully evaluating their current configurations and working closely with our customers and customer success teams to ensure that we provide a smooth transition to help get them migrated.
- How will my account be migrated?
Answer: As Brightcove Live 2.0 is released over the next few months, Brightcove will facilitate a number of steps to ensure that our customers are migrated smoothly with as little disruption to existing live channels and events as possible. There will be direct communications for impacted customers, providing a notice that their account will be migrated within a specific timeframe. These comms will be in the form of direct e-mail outreach from Brightcove. The migration will consist of the following steps:
- Step 1: Clone Existing Jobs
- In the background, Brightcove will clone your existing jobs to our Live2.0 infrastructure
- This process will have no impact on your existing jobs or their performance
- You will receive an email confirming completion and setting your Cutover Target Date (a 10 day testing period is typically provisioned to allow for full configuration testing)
- Step 2: Testing of your Live 2.0 Environment
- Connect your contribution encoders to your new Live2.0 infrastructure and view the output to confirm quality
- If you utilize different types of encoders for different live events, please test each individually
- Route any questions or issues through Brightcove Tech Support
- Step 3: Cutover Production
- Once you have adequately tested Live2.0 with your own encoding solution, update your Production usage to point at your Live2.0 endpoints
- If you need any help updating your Production usage, please reach to Brightcove Tech Support
- Access to original jobs will be terminated as of your Cutover Target Date
- What new features can I expect?
Answer: Some of the new capabilities that will be available with Brightcove Live 2.0 over the coming months include:
- Improved System Reliability
- Packager redundancy across cloud Availability Zones and Regions
- Ability to define source failover slates to be presented in the event of a source outage
- More proactive alerting and notification
- Scalability and Operational Improvements
- Rapid auto-scaling and faster ingest point startup
- Improved operational dashboards
- Enhanced 3rd party monitoring support
- New Media Features
- HEVC ingest and output support
- 4K/HDR and Dolby Vision support
- Dolby Digital audio streams support
- More Extensible Foundation
- Enhanced Job Mutability
- Improved time-shifting capabilities
- More regional ingest PoPs
- More rapid innovation, including faster support for emerging formats, protocols and codecs
- I use the Brightcove Live API to manage live streaming, how does this impact me?
Answer: If you currently use the Brightcove Live API to enable your custom live workflow, you will need to update to the latest version of the Live API. There are some changes to the API and new endpoints, so please contact us to help guide you through the upgrade. If you have any questions, please don’t hesitate to contact your Brightcove Account team.
