Hi,
I don’t see how to edit the “1 of 1” campaign video for 9:16 format for my IG stories. I just see the regular “Vertical” format. It’s saying the other sizes are unavailable. *Would like to add in my own footage. Any help?
Thanks!
Solved
Edit 1 of 1 social video for my ig stories
Best answer by Perla Olivas
Hi
Thank you for posting your questions on Bright Spot!
I'm glad 9:16 format it's working for you now.
Please let me share some additional information related to your report. When you are choosing a template for your video and it is chosen with a certain aspect ratio it is not possible to change the aspect ratio as it is the same property of the template. On the other hand if you are using a Blank template you have the freedom to keep editing the aspect ratio of the video.
Let me share with you the following public documentation where you will find a video demonstration on how to get the best out of Video Cloud Video Editor:
https://studio.support.brightcove.com/media/manage/video-editor.html
I hope this information will be useful for future occasions. Feel free to come back to Bright Spot if you have any further questions.
Hi
Thank you for sharing your question!
To better assist you, could you please share more details about the “1 of 1” video you are referring to? It would be very helpful for us if you could share any screenshot or URL just to to ensure we’re on the same page.
Or, if you prefer, I could create a support ticket for you, and we can continue reviewing it
Whatever you prefer, I will be happy to help you.
Cheers
The “1 of 1” 60 second version (nor any of them). I cannot change the size to 9:16 for my IG story. I want to customize mine (which I have and used the regular format, but there is no conversion available nor template for these to start with 9:16 dimensions.
*Had to do a screenshot from my Mac:
https://www.dropbox.com/s/rlyotgot4kj1ul7/Screenshot%202024-10-03%20at%206.38.00%20AM.png?dl=0
Hi
Thank you so much for the additional details. To better assist you, please allow me to create a support ticket to follow up on your request. In a short while, you will receive an email, and we can continue our conversation there.
It’s working now. Seems like the template was uploaded for users. Thanks!
1 person likes this
Hi
Thank you for posting your questions on Bright Spot!
I'm glad 9:16 format it's working for you now.
Please let me share some additional information related to your report. When you are choosing a template for your video and it is chosen with a certain aspect ratio it is not possible to change the aspect ratio as it is the same property of the template. On the other hand if you are using a Blank template you have the freedom to keep editing the aspect ratio of the video.
Let me share with you the following public documentation where you will find a video demonstration on how to get the best out of Video Cloud Video Editor:
https://studio.support.brightcove.com/media/manage/video-editor.html
I hope this information will be useful for future occasions. Feel free to come back to Bright Spot if you have any further questions.
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