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Adobe AEM Brightcove connector giving error for AEM Cloud

  • January 15, 2025
  • 2 replies
  • 39 views

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Hi team, While integrating the AEM Cloud connector version 6.1.9 , we are facing the below issue: 

 

15.01.2025 02:36:41.909 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *WARN* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] com.adobe.granite.metrics.knownerrors.impl.ErrorLoggingComponentFilter Exception in component: category=CUSTOMER_CODE, resourceType=/bin/brightcove/getBrightcoveAssetPath.servlet, exceptionType=java.lang.NullPointerException, errorId=CUSTOMER, resource=/bin/brightcove/getBrightcoveAssetPath, exceptionMessage = null

15.01.2025 02:36:41.910 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *ERROR* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught Throwable

java.lang.NullPointerException: null

at com.coresecure.brightcove.wrapper.webservices.GetBrightcoveAssetPath.getBrightcoveAssetsPath(GetBrightcoveAssetPath.java:117) [brightcove.core:6.1.9]

at com.coresecure.brightcove.wrapper.webservices.GetBrightcoveAssetPath.doGet(GetBrightcoveAssetPath.java:84) [brightcove.core:6.1.9]

at org.apache.sling.api.servlets.SlingSafeMethodsServlet.mayService(SlingSafeMethodsServlet.java:266) [org.apache.sling.api:2.27.6]

at org.apache.sling.api.servlets.SlingAllMethodsServlet.mayService(SlingAllMethodsServlet.java:137) [org.apache.sling.api:2.27.6]

at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:342) [org.apache.sling.api:2.27.6]

at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:374) [org.apache.sling.api:2.27.6]

Best answer by Perla Olivas

Dear ​@Hashim Khan,

Thank you for sharing your questions on Bright Spot!

In this particular case, a support case will be necessary. Let me create a support ticket for you and follow up with troubleshooting of the behavior you are experiencing. 

Normally for this type of case we ask for information from your connector. You will receive an email from me and asking for further information. 

Have an excellent day!

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2 replies

Perla Olivas
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  • Employee
  • 52 replies
  • Answer
  • January 15, 2025

Dear ​@Hashim Khan,

Thank you for sharing your questions on Bright Spot!

In this particular case, a support case will be necessary. Let me create a support ticket for you and follow up with troubleshooting of the behavior you are experiencing. 

Normally for this type of case we ask for information from your connector. You will receive an email from me and asking for further information. 

Have an excellent day!


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  • Author
  • New Participant
  • 1 reply
  • January 16, 2025

Thank you, I will follow up with a Support ticket 


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