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Unanswered questions

42 Topics
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Thomas BurmanNew Member
asked in Customizations
API connection to SalesForce Marketing Cloud

Looking to send analytics data via API to a SalesForce Marketing Cloud data extension.What steps are included and how are client Secrets generated?

1
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1 day ago
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Anthony WestNew Participant
asked in Video Formats
Edit 1 of 1 social video for my ig stories

Hi, I don’t see how to edit the “1 of 1” campaign video for 9:16 format for my IG stories. I just see the regular “Vertical” format. It’s saying the other sizes are unavailable. *Would like to add in my own footage. Any help? Thanks! 

4
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3 days ago
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Brant JonesNew Participant
asked in Content Management
Creating a video hub / channel

Hi. My company has learned of several employees using private Camtasia and Vimeo accounts to share tutorials with customers. Without clamping down too hard, we’d still like to have more oversight and QC over these videos.One option we discussed is to create a centralized, branded “hub” where users can upload their videos and create their own playlists, which could then be shared out to customers. Can such a thing be done with Brightcove? TIA.

2
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3 days ago
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Perry WongNew Participant
asked in Players/Apps
Embedding videos in Microsoft Powerpoint

Hi all MS PowerPoint allows for embedding videos from certain sources, e.g., YouTube, without inserting them.Is there a way to do this for Brightcove videos?

2
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7 days ago
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Satish KolliNew Member
asked in Integrations
Want to add CSP Nonce Attribute to STYLE tag which is getting added for video players

On click of video play button, STYLE tag is getting added specific to that player in HEAD tag of our page.Our requirement is to add a CSP Nonce Attribute to that STYLE tags generated by player (example js path: //players.brightcove.net/5807743125001/FHM4NjmJvQ_default/index.min.js).Please let us know how we can add new CSP Nonce attribute.Thanks,Satish

1
Perla Olivas
17 days ago
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Bryan ZilligNew Member
asked in Customizations
Dual Chapters Menu in BrightCove Experiences

We are making BrightCove Projects, importing them into BrightCove Experiences, adding a Chapter menu, downloading SCORM, unzipping the file, and adding some extra code since out of the box the SCORM file does not allow videos to go fullscreen. The issue is that the added code does allow the video to go fullscreen, but it appears there are dual Chapters menus. It’s very apparent when you go fullscreen, click the Chapters menu, and then hit escape to make the video it’s original size. You can see two Chapters menus, one that is the size of the fullscreen video and one the size of the original video. Does anyone know why there would be two Chapters menus?

1
Perla Olivas
21 days ago
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Jamie CurryNew Participant
asked in Customizations
Transitioning Video to tall/story for Instagram post

I am new to this program and it’s REALLY not user friendly!  Our real estate brand is offering this as a perk.  I’ve completed the video but it will NOT let me post to social media or transition this video from a horizontal video to a tall story/reel (have of video is cut off).  Where do I begin? HELP.PS….our marketing director is on vacation until the 25th

2
Perla Olivas
21 days ago
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Ricky HoganNew Participant
asked in Players/Apps
Videos and Web Filters

Good morning all.  It is my understanding the brightcove host videos for NETACAD, a cisco training site. There are videos that are embedded on the netacad site, that our web filter is blocking. We have the Linewize web filter. I am looking for a URL to unblock in order for these videos to be watchable within our domain. Does anyone know a specific URL for videos hosted by brightcove that I can use to unblock in our filter? I have already added brightcove.com but that did not do the trick.  

2
Perla Olivas
22 days ago
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Genna MaguireNew Participant
asked in Integrations
Character limit on YouTube description

When I post to YouTube, the description always gets cut off.  The full description never pulls completely. I am not out of (or anywhere near) the character limit. Any suggestions? 

4
Perla Olivas
1 month ago
John Trimble
John TrimbleInspiring
asked in Customizations
Mobile responsive one column versus two

I wonder if anyone can offer advice.  Our home gallery https://dbdt.gallery.video/ renders in two columns on my phone.  We’re in a Catalogue Portal template set up by our vendor. I’m starting to look more at how to take more control of how our gallery looks to our patrons.  I’d love it if I could just tweak a setting for the gallery to render in one column on desktops and single column on mobile. This has been pretty easy to control with our regular Wordpress website, so if I could manage it for our video gallery, too, that would be nice.  Two columns is OK, but the short descriptions are so truncated in mobile view, and more and more of our patrons visit on mobile devices. Thanks for any suggestions! John

0
John Trimble
1 month ago
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Cory FitzptrickNew Participant
asked in Others
When will the Brightcove native sdk support gradle 8

Hello, When I upgrade the Brightcove native SDK to version to 9.0/9.2 with Android 14 configuration and Gradle 8.7 we an error. Looking at the native sdk docs it looks like Gradle 8 is not supported yet.I was wondering when this will be supported?From the docs linked above...Notes: Brightcove recommends always using the latest version with a specific version string. For example, review the build.gradle and gradle.properties files in the android-player-samples project. The ExoPlayer dependency includes the Native SDK for Android, so you do not have to include the SDK separately. Google's ExoPlayer is an open source, application-level media player for Android. Notice that we are using the ExoPlayer 2 framework. For details, see the Migrating to ExoPlayer 2 Framework document. Android Studio uses Gradle version 8+ and the SDK does not support it yet. Downgrade Gradle to v7.1.3 by changing in the build.gradle(PlayVideos) file In the Gradle Scripts.

0
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1 month ago
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Debbie BakerNew Participant
asked in Content Management
Reports on video updates

This choice in the reports section “video.updated_at” says it is the date/time when the video was last modified.But does that mean the actual video file was updated, or could that really mean anything was updated, such as the name, a tag, the role, etc?  I need a report on a group of videos to know the last time each one was updated with a new video file. Thanks

4
Andy Hartono
1 month ago
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Lynn MNew Member
asked in Players/Apps
Display Name

Is it possible to edit the display name of a Brightcove link in a hyperlink? When clicking on “edit hyperlink”, the display name section is greyed out and cannot be edited.

1
Perla Olivas
1 month ago
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Tim BenedictNew Participant
asked in Others
Retrieve SCORM completion status in Experience Lesson

Is it possible to use the JS Statement in the Display Rule of a Chapters Menu annotation to get the completionStatus from the LMS SCORM API?  f the status is “completed,” I want to display the Chapters Menu at the beginning of the video.Will I need to add code to the scorm_api_wrapper.js to make this work?

1
Perla Olivas
1 month ago
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Subin JamesNew Member
asked in Players/Apps
Miniplayer for mobile apps ios&android

How can I configure miniplayer in apps like youtube.

1
Perla Olivas
1 month ago
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Alan KimreyParticipating Frequently
asked in Players/Apps
Interactivity player loads a cookie consent banner and we want to turn it off

We have a first use of the off-screen chapter experience, and the Hapyak iframe in the player loads a cookie consent banner. How can this be disabled?  

6
Perla Olivas
1 month ago
Joe Stieglitz
Joe StieglitzNew Member
asked in Integrations
Adobe-AEM-Brightcove-Connector

We just upgraded to AEM 6.5.21.0 and we're using brightcove_connector.ui.apps-6.0.6. When we try to load the Brightcove UI, we get the following error in the log:2024-08-01 11:57:35.803 ERROR [com.coresecure.brightcove.wrapper.webservices.BrcApi] org.apache.sling.commons.json.JSONExceptionorg.apache.sling.commons.json.JSONException: A JSONObject text must begin with '{' at character 0 of at org.apache.sling.commons.json.JSONTokener.syntaxError(JSONTokener.java:449) [org.apache.sling.commons.json:2.0.20] at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:187) [org.apache.sling.commons.json:2.0.20] at org.apache.sling.commons.json.JSONObject.<init>(JSONObject.java:285) [org.apache.sling.commons.json:2.0.20] at com.coresecure.brightcove.wrapper.webservices.BrcApi.getLabels(BrcApi.java:227) at com.coresecure.brightcove.wrapper.webservices.BrcApi.apiLogic(BrcApi.java:682) at com.coresecure.brightcove.wrapper.webservices.BrcApi.executeRequest(BrcApi.java:716) at

1
Varsha Ahir
2 months ago
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ParvathiNew Participant
asked in Players/Apps
Not Able to access VideoCloud

Hi, I am not able to access Video Cloud, please help me. I always get below error. Thanks,Parvathi Somanahalli

1
Perla Olivas
3 months ago
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Stepan YegorovNew Participant
asked in Players/Apps
CSP style-src: inline-unsafe

The 'CSP: style-src unsafe-inline' vulnerability indicates that application's Content Security Policy allows the use of inline styles, which can be exploited by attackers. Is there a way to avoid  'CSP: style-src unsafe-inline' with brightcove player?

4
Varsha Ahir
3 months ago
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Tim BenedictNew Participant
asked in Others
Has anyone created a useful SCORM file from an Interactivity Experience?

I need a 100% viewing for a passing grade. Brightcove Support says that It is “not possible to eliminate the giant Header and submit button,” when displayed in the LMS. That header creates a situation where the viewer may not even see the top of the video, where a continue button is displayed to release a gated annotation.  Any advice would be helpful as Support has ignored my requests for further disccusion.

6
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3 months ago
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Renato PonteficeNew Member
asked in Players/Apps
plug in for browser

Hi,I’m really new to this platform, I’ve discovered that the music on the site I would hear on my phone, use this plug in.On my Brave browser, I can listen it, but in other browser don’tI’ve read some documentation but I don’t understand  how to use it.Do it exist a plug-in for my browser? (firefox like browser)Or:what can I do to let the web site play the music? Thank you Renato

1
Perla Olivas
4 months ago
D
DanielleNew Participant
asked in Others
Video Link Help

I had a quick question. After publishing several videos lately to my team shortly after the link says “Page Not Found” am I doing something wrong that’s causing the video link to expire so quickly?

4
Perla Olivas
4 months ago
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Rebecca WilliamsNew Participant
asked in Video Analytics
Analytics on specific playlists

Hi,Hope someone can advise! I would like to tap into some insights and analytics on a couple of playlists I have set up that are being optimisation tested on our website - can anyone advise on whether this is possible and how to do?Thanks!

2
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4 months ago
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Tony SehgalNew Participant
asked in Live Streaming
Ingest points for live streaming

Does Brightcove have plans to establish an ingest point for live streaming in Central or South America? I’ve had to use SRT instead of RTMP in these regions to increase stream performance and reliability. 

2
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5 months ago
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Tony SehgalNew Participant
asked in Live Streaming
SRT stream failover

In a recent event we noticed that SRT streams do not support seamless failover to backup like RTMP streams. Are there plans to allow similar seamless failover for SRT streams? The user experience was not ideal in that a browser refesh was required to connect to the backup stream.

4
T
5 months ago

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