Ask the community

I need an API that allows me to retrieve a list of users with access to my Brightcove account for integration with another system.Currently, there is no built-in option to download a user list from Brightcove Studio.I have access to APIs such as:🔹 https://cms.api.brightcove.com/v1/accounts/{{account_id}}/videos (for video management)However, I couldn’t find an API to list users. AI-generated suggestions like:🔹 https://oauth.brightcove.com/v4/accounts/{account_id}/users🔹 https://cms.api.brightcove.com/v1/accounts/{account_id}/users…do not seem to exist or return errors.Has this functionality been removed?Is there an alternative API to retrieve user access details?Thanks in advance for your help!

Is there a way to see performance data related to people watching our videos with the closed-captions on? Can these data further be broken down by language? For example: 90 percent of people watch the video without captions, 5 percent watch it with Spanish captions, 3 percent with Chinese captions, and 2 percent with Greek captions.

Hello, We host video playlists on our website. I noticed that the thumbnail previews are super blurry, see example here: https://www.jupiteram.com/uk/en/professional/rights-and-issues-investment-trust-plc/Is there a way to improve the resolution? Thanks 

I’m getting this error code when adding the url to my site which has worked for years - anyone know why?The Video Cloud resource was not found.Error Code: VIDEO_CLOUD_ERR_RESOURCE_NOT_FOUNDSession ID: 2025-04-10:abb88a815c75a9c4a4d4a8a5 Player ID: vjs_video_3

Example: I have 110,000 total views for all my course offerings from Dec 1 through Feb 28. Almost 6k of the 110k views list “players.brightcove.net” as the Display Domain. Very few people have access to the direct links to the videos - most view the videos via an LMS.Do videos that indicate players.brightcove.com as the display domain play behind a firewall that blocks domain information? Or is there another reason or reasons this will happen?

Hi, we are using brightcove in a nextjs app and we are facing the issue that for each video that gets rendered via player-loader it created an additional style tag for the playerId for the dimensions which adds up overtime, as the page is not reloaded on page navigation.<style class=”bc-player-aLEWmlpn9L_default-index-0-video-dimensions”>.bc-player-aLEWmlpn9L_default-index-0{width:640px;height:360px;}.bc-player-aLEWmlpn9L_default-index-0.vjs-fluid:not(.vjs-audio-only-mode){padding-top:56.25%;}<style class=”bc-player-aLEWmlpn9L_default-index-1-video-dimensions”>...<style class=”bc-player-aLEWmlpn9L_default-index-2-video-dimensions”>etc. Is this a case for the support or for the github repo? We don’T want to do the “clean up” task outself, it’s fine that the main css gets loaded only once and stays in the page but this entries really add up if you navigate in video galleries.

Dear Team, can you help me how to integrate Flutter SDK integration in my flutter app. I am not finding any documentation against Flutter SDK , please guide and help.

Today I noticed the “Standby” tab under the Live module was missing on Brightcove 1.0, so I no longer have access to my SEPs to activate them. I’ve yet to transition to 2.0 because all of my SEPs changed RTMPs/Stream Keys in Brightcove 2.0 and I have an abundance of different encoders across multiple locations across the country, so the transition will take some time and coordination with folks at those locations.Is this a bug? Or is 2.0 no longer optional? If anyone has any advice, it’d be much appreciated.

If my videos are scattered around and not in folders or tagged, whats the best option to isolate them to track insights on them as a group? 

I have uploaded an audio file and registered images in both the "Poster" and "Thumbnail" fields. However, when viewing the published video on a smartphone, the images are not displayed.The images appear before playback, but once the video starts, the screen turns black. I would like the registered images to remain visible at all times.Is there a way to achieve this?I am not good at English, so please reply in simple English.

Hello everyone, We'd like to integrate our team logo into our videos. The problem is that it's only possible with an image. It's too big and the image revolution is bad. We'd like our logo to match the size of the sotheby's template. Sample video with our oversized logoThank you for your help 

We have over 200 registered users in our organization. It would be helpful to be able to email the group with best practice reminders etc. I see where I can see all the users in User Management, and I suppose I could copy/paste each individual email but is there an easier way to collate everyone’s email?

Hello,I have some scheduled analytics reports and was looking for a way for the report date to be included in the name automatically. Is there a way to specify that?For example, rather than having “ScheduledReport” sent to me every month, I’d like it if it was “[date]_ScheduledReport” like “January2025_ScheduledReport.”Thank you for your time,Aly

Hi,In my company we are considering creating a new section in our mobile applications. Currently what we have is basically a video library (hosted by Brightcove). The idea now is to create an audio library where users could play new content that would be audio only. Some of that content could be divided into “songs” so to speak, or chapters. The question is the following:What would be the best method of storing the content: upload each “song” as separate assets, or upload them together and then use the chapters (a vtt file) to go to one point or another in the playback? Also, it is very important that the user has the option to hear all the “songs” in a row of the same title, without suffering any interruption between one song and the next.  Thanks in advance

Our video data comes from various areas of the company. Now I'm supposed to give individual departments their old video data so that they can edit new videos for their social media channels. Is there a way to download a specific selection of video data, or at least several videos at once? I only know that you can save individual videos via the browser link...

Anyone else having issues accessing Video Cloud? I can log in, but can’t play a video.  My colleague (at a different IP address) can’t even login. He gets a 504. 

When searching for videos in the media module, do you have use cases that would require searching within a specific video (i.e video transcript) to then be taken to the timestamp of the video that is related to your search? Yes/No? If yes, please provide details about your use case

Hi Everyone! You might have seen our first webinar of the year scheduled for Feb 12: Correlating Video Engagement to Marketing Data. Ahead of this session, we’d love to hear from you - whether you’re an enterprise organization, a publisher or focused on in-app experiences: Do you leverage UTM parameters in your video data strategy to correlate things like marketing campaigns or social sources to video views? Why or why not?Share your responses below.  

I’ve reviewed the video accessibility video but haven’t found an answer to this issue yet and I’m not sure where I’ve gone wrong.  We have a video with caption tracks for English, Chinese (Simplified), and Chinese (Traditional).  English and Chinese (Simplified) both work as expected but captioning for Chinese (Traditional) is not working as expected and no captioning appears when that language is selected. Any ideas on how to resolve this are most welcome.

Hi team, While integrating the AEM Cloud connector version 6.1.9 , we are facing the below issue:  15.01.2025 02:36:41.909 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *WARN* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] com.adobe.granite.metrics.knownerrors.impl.ErrorLoggingComponentFilter Exception in component: category=CUSTOMER_CODE, resourceType=/bin/brightcove/getBrightcoveAssetPath.servlet, exceptionType=java.lang.NullPointerException, errorId=CUSTOMER, resource=/bin/brightcove/getBrightcoveAssetPath, exceptionMessage = null15.01.2025 02:36:41.910 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *ERROR* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught Throwablejava.lang.NullPointerException: nullat com.coresecure.brightcove.wrapper.webservices.GetBrightcoveAssetPath.getBrightcoveAss

Hi! Does anyone know if there is a way to download brightcove videos to be able to watch them offline? For example, we show videos at tradeshows but the wifi is spotty. Is there a way to still show them with no internet?

The title and description in the black background hide the content of the video, such as UI-screen titles, important UI elements, and so on. From the Brightcove Default Player settings, I cleared the Show title and description checkbox to remove the title and then published the player. However, the changes are not reflected. 

I explored the Brightcove documentation and inserted chapters/bookmarks. Users can click the Chapters menu and view a list of chapters. According to the Brightcove documentation, Chapters can be placed at Top-left Top-right Bottom-left Bottom-rightHowever, I don’t want chapters to be displayed on the Video screen. Can it be displayed as hover over on the timeline (similar to YouTube key moments display)?

Hi, I’m wondering if people can share any benchmarks they use to assess engagement scores for videos. I understand the score and how it’s calculated and can find it in analytics, so really look to see how our scores compare across industries.. any generic categories would be helpful. Thanks, Pia 

I have encountered an issue with video controls in our current implementation. Specifically, I am able to control the video functionalities such as play/pause and mute/unmute for videos embedded within the amp-video tag. However, I am facing difficulties in achieving the same level of control for videos embedded within the amp-brightcove tag.Despite following the standard procedures and guidelines for both tags, the amp-brightcove tag does not seem to respond to the play/pause and mute/unmute commands as expected. This inconsistency is affecting the user experience and requires further investigation to identify the root cause and implement a solution.I would appreciate any insights or suggestions you might have to resolve this issue. Your expertise in this matter would be highly valuable.Thank you for your attention to this matter. I look forward to your response.I am attaching the codepen link for the sample implementation.