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Hello,We have detected a problem on the page where we publish Brightcove videos.The player we use has the playsinline attribute set to true.Indeed, it can be played without maximising the player, but we do not know why only part of the image is visible.It happens when loading the page on mobile devices.You can check it out here:  https://www.myoperaplayer.com/videoteca/opera/mitridate-re-di-pontoWhy does this happen?  

Hi there,I am trying to upload/embed our school video on our website. The video shows up correctly under ‘Media’, however when I copy the video URL by selected ‘Embed on Website’, the video shows a black screen and will not play. I’ve followed the steps as outlined by the School Website Upgrade guides but I must be doing something wrong. Can someone help me with this please? Thanks,Laura

Is there a way to see performance data related to people watching our videos with the closed-captions on? Can these data further be broken down by language? For example: 90 percent of people watch the video without captions, 5 percent watch it with Spanish captions, 3 percent with Chinese captions, and 2 percent with Greek captions.

Hello, We host video playlists on our website. I noticed that the thumbnail previews are super blurry, see example here: https://www.jupiteram.com/uk/en/professional/rights-and-issues-investment-trust-plc/Is there a way to improve the resolution? Thanks 

Hi, we are using brightcove in a nextjs app and we are facing the issue that for each video that gets rendered via player-loader it created an additional style tag for the playerId for the dimensions which adds up overtime, as the page is not reloaded on page navigation.<style class=”bc-player-aLEWmlpn9L_default-index-0-video-dimensions”>.bc-player-aLEWmlpn9L_default-index-0{width:640px;height:360px;}.bc-player-aLEWmlpn9L_default-index-0.vjs-fluid:not(.vjs-audio-only-mode){padding-top:56.25%;}<style class=”bc-player-aLEWmlpn9L_default-index-1-video-dimensions”>...<style class=”bc-player-aLEWmlpn9L_default-index-2-video-dimensions”>etc. Is this a case for the support or for the github repo? We don’T want to do the “clean up” task outself, it’s fine that the main css gets loaded only once and stays in the page but this entries really add up if you navigate in video galleries.

If my videos are scattered around and not in folders or tagged, whats the best option to isolate them to track insights on them as a group? 

I have uploaded an audio file and registered images in both the "Poster" and "Thumbnail" fields. However, when viewing the published video on a smartphone, the images are not displayed.The images appear before playback, but once the video starts, the screen turns black. I would like the registered images to remain visible at all times.Is there a way to achieve this?I am not good at English, so please reply in simple English.

Hello everyone, We'd like to integrate our team logo into our videos. The problem is that it's only possible with an image. It's too big and the image revolution is bad. We'd like our logo to match the size of the sotheby's template. Sample video with our oversized logoThank you for your help 

We have over 200 registered users in our organization. It would be helpful to be able to email the group with best practice reminders etc. I see where I can see all the users in User Management, and I suppose I could copy/paste each individual email but is there an easier way to collate everyone’s email?

Hello,I have some scheduled analytics reports and was looking for a way for the report date to be included in the name automatically. Is there a way to specify that?For example, rather than having “ScheduledReport” sent to me every month, I’d like it if it was “[date]_ScheduledReport” like “January2025_ScheduledReport.”Thank you for your time,Aly

Hi,In my company we are considering creating a new section in our mobile applications. Currently what we have is basically a video library (hosted by Brightcove). The idea now is to create an audio library where users could play new content that would be audio only. Some of that content could be divided into “songs” so to speak, or chapters. The question is the following:What would be the best method of storing the content: upload each “song” as separate assets, or upload them together and then use the chapters (a vtt file) to go to one point or another in the playback? Also, it is very important that the user has the option to hear all the “songs” in a row of the same title, without suffering any interruption between one song and the next.  Thanks in advance

Our video data comes from various areas of the company. Now I'm supposed to give individual departments their old video data so that they can edit new videos for their social media channels. Is there a way to download a specific selection of video data, or at least several videos at once? I only know that you can save individual videos via the browser link...

Anyone else having issues accessing Video Cloud? I can log in, but can’t play a video.  My colleague (at a different IP address) can’t even login. He gets a 504. 

I’ve reviewed the video accessibility video but haven’t found an answer to this issue yet and I’m not sure where I’ve gone wrong.  We have a video with caption tracks for English, Chinese (Simplified), and Chinese (Traditional).  English and Chinese (Simplified) both work as expected but captioning for Chinese (Traditional) is not working as expected and no captioning appears when that language is selected. Any ideas on how to resolve this are most welcome.

Hi team, While integrating the AEM Cloud connector version 6.1.9 , we are facing the below issue:  15.01.2025 02:36:41.909 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *WARN* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] com.adobe.granite.metrics.knownerrors.impl.ErrorLoggingComponentFilter Exception in component: category=CUSTOMER_CODE, resourceType=/bin/brightcove/getBrightcoveAssetPath.servlet, exceptionType=java.lang.NullPointerException, errorId=CUSTOMER, resource=/bin/brightcove/getBrightcoveAssetPath, exceptionMessage = null15.01.2025 02:36:41.910 [cm-p141727-e1471330-aem-author-5df7fd586c-pwfnr] *ERROR* [24.239.177.64 [1736908601905] GET /bin/brightcove/getBrightcoveAssetPath.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught Throwablejava.lang.NullPointerException: nullat com.coresecure.brightcove.wrapper.webservices.GetBrightcoveAssetPath.getBrightcoveAssetsPath(GetBrightcoveAssetPath.java:11

Hi! Does anyone know if there is a way to download brightcove videos to be able to watch them offline? For example, we show videos at tradeshows but the wifi is spotty. Is there a way to still show them with no internet?

The title and description in the black background hide the content of the video, such as UI-screen titles, important UI elements, and so on. From the Brightcove Default Player settings, I cleared the Show title and description checkbox to remove the title and then published the player. However, the changes are not reflected. 

I explored the Brightcove documentation and inserted chapters/bookmarks. Users can click the Chapters menu and view a list of chapters. According to the Brightcove documentation, Chapters can be placed at Top-left Top-right Bottom-left Bottom-rightHowever, I don’t want chapters to be displayed on the Video screen. Can it be displayed as hover over on the timeline (similar to YouTube key moments display)? Displaying the Chapters menu on the video hides the content of the video.Please provide appropriate solution.Thanks,Kalpana

Hi, I’m wondering if people can share any benchmarks they use to assess engagement scores for videos. I understand the score and how it’s calculated and can find it in analytics, so really look to see how our scores compare across industries.. any generic categories would be helpful. Thanks, Pia 

I have encountered an issue with video controls in our current implementation. Specifically, I am able to control the video functionalities such as play/pause and mute/unmute for videos embedded within the amp-video tag. However, I am facing difficulties in achieving the same level of control for videos embedded within the amp-brightcove tag.Despite following the standard procedures and guidelines for both tags, the amp-brightcove tag does not seem to respond to the play/pause and mute/unmute commands as expected. This inconsistency is affecting the user experience and requires further investigation to identify the root cause and implement a solution.I would appreciate any insights or suggestions you might have to resolve this issue. Your expertise in this matter would be highly valuable.Thank you for your attention to this matter. I look forward to your response.I am attaching the codepen link for the sample implementation.  

Does anyone know of a simple way to publish brightcove content to spotify?

We have a first use of the off-screen chapter experience, and the Hapyak iframe in the player loads a cookie consent banner. How can this be disabled?  

No matter where the cursor is for entering the emailed authentication code, when you type in a number, it goes into the second box, and authentication fails. https://photos.app.goo.gl/5xgroEEKwxQfHuSFAI think this is likely an issue with the customized plugin for access control that we use, possibly a javascript bug. Since the custom plugin we use is based on Brightcove player, I thought it might be worth asking if anyone else has ever encountered something like this.   The developer says it’s a google problem, and Google says talk to the developer, so we have been stymied.  We have sign in with authentication by email to access videos, but in most cases, there’s a magic link that’s the primary method of access. But when it’s a package of videos, sign in is the only way.  Authentication by typing in an emailed code works with every device except Android, and for Android, it’s a problem regardless of which browser is being used. 

Hello, When I upgrade the Brightcove native SDK to version to 9.0/9.2 with Android 14 configuration and Gradle 8.7 we an error. Looking at the native sdk docs it looks like Gradle 8 is not supported yet.I was wondering when this will be supported?From the docs linked above...Notes: Brightcove recommends always using the latest version with a specific version string. For example, review the build.gradle and gradle.properties files in the android-player-samples project. The ExoPlayer dependency includes the Native SDK for Android, so you do not have to include the SDK separately. Google's ExoPlayer is an open source, application-level media player for Android. Notice that we are using the ExoPlayer 2 framework. For details, see the Migrating to ExoPlayer 2 Framework document. Android Studio uses Gradle version 8+ and the SDK does not support it yet. Downgrade Gradle to v7.1.3 by changing in the build.gradle(PlayVideos) file In the Gradle Scripts.

I wonder if anyone can offer advice.  Our home gallery https://dbdt.gallery.video/ renders in two columns on my phone.  We’re in a Catalogue Portal template set up by our vendor. I’m starting to look more at how to take more control of how our gallery looks to our patrons.  I’d love it if I could just tweak a setting for the gallery to render in one column on desktops and single column on mobile. This has been pretty easy to control with our regular Wordpress website, so if I could manage it for our video gallery, too, that would be nice.  Two columns is OK, but the short descriptions are so truncated in mobile view, and more and more of our patrons visit on mobile devices. Thanks for any suggestions! John