Ask the community

I have encountered an issue with video controls in our current implementation. Specifically, I am able to control the video functionalities such as play/pause and mute/unmute for videos embedded within the amp-video tag. However, I am facing difficulties in achieving the same level of control for videos embedded within the amp-brightcove tag.Despite following the standard procedures and guidelines for both tags, the amp-brightcove tag does not seem to respond to the play/pause and mute/unmute commands as expected. This inconsistency is affecting the user experience and requires further investigation to identify the root cause and implement a solution.I would appreciate any insights or suggestions you might have to resolve this issue. Your expertise in this matter would be highly valuable.Thank you for your attention to this matter. I look forward to your response.I am attaching the codepen link for the sample implementation. 

Does anyone know of a simple way to publish brightcove content to spotify?

We have a first use of the off-screen chapter experience, and the Hapyak iframe in the player loads a cookie consent banner. How can this be disabled?  

No matter where the cursor is for entering the emailed authentication code, when you type in a number, it goes into the second box, and authentication fails. https://photos.app.goo.gl/5xgroEEKwxQfHuSFAI think this is likely an issue with the customized plugin for access control that we use, possibly a javascript bug. Since the custom plugin we use is based on Brightcove player, I thought it might be worth asking if anyone else has ever encountered something like this.   The developer says it’s a google problem, and Google says talk to the developer, so we have been stymied.  We have sign in with authentication by email to access videos, but in most cases, there’s a magic link that’s the primary method of access. But when it’s a package of videos, sign in is the only way.  Authentication by typing in an emailed code works with every device exc

Hello, When I upgrade the Brightcove native SDK to version to 9.0/9.2 with Android 14 configuration and Gradle 8.7 we an error. Looking at the native sdk docs it looks like Gradle 8 is not supported yet.I was wondering when this will be supported?From the docs linked above...Notes: Brightcove recommends always using the latest version with a specific version string. For example, review the build.gradle and gradle.properties files in the 

I wonder if anyone can offer advice.  Our home gallery https://dbdt.gallery.video/ renders in two columns on my phone.  We’re in a Catalogue Portal template set up by our vendor. I’m starting to look more at how to take more control of how our gallery looks to our patrons.  I’d love it if I could just tweak a setting for the gallery to render in one column on desktops and single column on mobile. This has been pretty easy to control with our regular Wordpress website, so if I could manage it for our video gallery, too, that would be nice.  Two columns is OK, but the short descriptions are so truncated in mobile view, and more and more of our patrons visit on mobile devices. Thanks for any suggestions! John

We have been happily rolling along on live streaming events with one access point, but a new stream team suggests that is like driving around without a seatbelt.  Is it possible to switch access points mid-live-stream on the same video ID, or would we need to have twinned video ids running on one access point each?  Not sure we could gracefully flip one to the other considering the complexity of our access control, though we do flip access from a live video to an on-demand clip after each performance (to which patrons who had access to livestream have seamless access). 

Hi, I don’t see how to edit the “1 of 1” campaign video for 9:16 format for my IG stories. I just see the regular “Vertical” format. It’s saying the other sizes are unavailable. *Would like to add in my own footage. Any help? Thanks! 

Hello,We are experiencing issues uploading videos using the google chrome browser - anyone else? Upload stalls at 99% then cancels.Chrome updated, tried chrome restarts and only having one screen open, restarting computer etc.Same issue across multiple users and computers this month.Thank you

We are making BrightCove Projects, importing them into BrightCove Experiences, adding a Chapter menu, downloading SCORM, unzipping the file, and adding some extra code since out of the box the SCORM file does not allow videos to go fullscreen. The issue is that the added code does allow the video to go fullscreen, but it appears there are dual Chapters menus. It’s very apparent when you go fullscreen, click the Chapters menu, and then hit escape to make the video it’s original size. You can see two Chapters menus, one that is the size of the fullscreen video and one the size of the original video. Does anyone know why there would be two Chapters menus?

Hi all MS PowerPoint allows for embedding videos from certain sources, e.g., YouTube, without inserting them.Is there a way to do this for Brightcove videos?

Looking to send analytics data via API to a SalesForce Marketing Cloud data extension.What steps are included and how are client Secrets generated?

Hi. My company has learned of several employees using private Camtasia and Vimeo accounts to share tutorials with customers. Without clamping down too hard, we’d still like to have more oversight and QC over these videos.One option we discussed is to create a centralized, branded “hub” where users can upload their videos and create their own playlists, which could then be shared out to customers. Can such a thing be done with Brightcove? TIA.

Did you catch our recent announcement about Brightcove AI suite! We are stoked about this phase and are currently working on pilots across these offerings.  If you are interested in a demo, reach out to our teams.I’d also love to share our CEO, Marc Debevoise’s video with you and give a big thank you to everyone who is helping shape this offering ahead of the general availability.  

I am unable to log into support portal still, so posting here. Our player put an overlay on https://dbdt.gallery.video/ with access control diverting to forms.  This has disappeared just as our season launch commenced with brochures direct to that gallery, so it’s really important we get that working again.  Not sure if the issue is at Donate2 creator of our player or recent changes you’ve been making.  

On click of video play button, STYLE tag is getting added specific to that player in HEAD tag of our page.Our requirement is to add a CSP Nonce Attribute to that STYLE tags generated by player (example js path: //players.brightcove.net/5807743125001/FHM4NjmJvQ_default/index.min.js).Please let us know how we can add new CSP Nonce attribute.Thanks,Satish

I am new to this program and it’s REALLY not user friendly!  Our real estate brand is offering this as a perk.  I’ve completed the video but it will NOT let me post to social media or transition this video from a horizontal video to a tall story/reel (have of video is cut off).  Where do I begin? HELP.PS….our marketing director is on vacation until the 25th

Good morning all.  It is my understanding the brightcove host videos for NETACAD, a cisco training site. There are videos that are embedded on the netacad site, that our web filter is blocking. We have the Linewize web filter. I am looking for a URL to unblock in order for these videos to be watchable within our domain. Does anyone know a specific URL for videos hosted by brightcove that I can use to unblock in our filter? I have already added brightcove.com but that did not do the trick.  

We have used Brightcove to transcode many of our videos into the HLS and DASH formats.  We’d like to leverage our transcoding and copy these HLS and DASH formats for use somewhere else.  Is there a way to download the raw HLS and DASH video formats?  

When I post to YouTube, the description always gets cut off.  The full description never pulls completely. I am not out of (or anywhere near) the character limit. Any suggestions? 

I got this message:No renditions are available.If this resource was uploaded recently, it may still be processing. Check again later. But when I go to my page, I see a red triangle with an exclamation mark 

This choice in the reports section “video.updated_at” says it is the date/time when the video was last modified.But does that mean the actual video file was updated, or could that really mean anything was updated, such as the name, a tag, the role, etc?  I need a report on a group of videos to know the last time each one was updated with a new video file. Thanks

Is it possible to edit the display name of a Brightcove link in a hyperlink? When clicking on “edit hyperlink”, the display name section is greyed out and cannot be edited.

Is it possible to use the JS Statement in the Display Rule of a Chapters Menu annotation to get the completionStatus from the LMS SCORM API?  f the status is “completed,” I want to display the Chapters Menu at the beginning of the video.Will I need to add code to the scorm_api_wrapper.js to make this work?

I can’t seem to figure out how to have a video start playing that has a text track without the text track displaying by default. Is there a way to have the video start playing without the captions turned on?